Infiniti of South Bay

4.5 out of 5 4.5

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
12 lifetime reviews. Includes reviews of Infiniti of South Bay from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 27, 2019

    I normally hate having to deal with the annoyance of leasing a new car. This time however, the experience was quick, stress free and I got a great deal.... Kas is a true gentleman. He is such a great guy and salesman that I recommended 2 others to him. I'm pretty sure the 2 other parties are going to buy a car from him before the new year! Thanks George also!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    November 22, 2019

    They were fabulous. They were so accommodating and made sure we were over satisfied with our purchase. They knew exactly what they were doing and was quick... about it as well. They made my purchase go smoothly and it was my first time buying a car. Overall experience 100/10. Surpassed my expectations!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    October 28, 2019

    Work was great and follow up was outstanding!! Ever made the entire process easy and kept me informed through out the entire repair. I will never go anywhere... else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Francisco, Thank you for taking your time to leave such a wonderful review of your service experience here at INFINITI of South Bay. Everado is great ...at keeping his customers updated and informed, and sometimes that makes all the difference in the world. We appreciate your loyalty and know that it's a pleasure to server you.

  • 4.0 out of 5
    October 25, 2019

    I brought in my car for repair due to the bumping feeling I experience when. I drive. The repair team and Wilson Chihuaha did a great job in fixing the... problem.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Theo, Thanks for letting us know you're now enjoying some smooth sailing. Sometimes these types of issues can be difficult to diagnose and resolve, so... its always good to know when they are fixed right the first time. And, that's the benefit of coming to INFINITI of South Bay where we have factory certified technicians. It does cost more to provide a talented technician,and you'll find the result is less expensive in the long-run.

  • 5.0 out of 5
    October 22, 2019

    This place always makes me feel welcome and special Edson once he sees me he attends my needs in my car. all I need to do is relax in the customer lounge... enjoy my coffee and watch some tv. The car was taken care and also was wash and clean inside. Thank you south bay infinity for the attention and care.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    "Always treated like #1" We can't think of a more complimentary headline to communicate the level of service we are trying to provide here at INFINITI... of South Bay. Thank you so very much for your compliments on your Service Advisor Edson. A Service Advisor can make or break the service experience and we have trained our team to be focused on customer satisfaction. And thank you for your recognition of our lounge and its amenities. We strive to provide the same luxury experience that you enjoy in your INFINITI vehicle in our service and facilities. It's always a pleasure to serve you and we greatly appreciate the time you have taken to share your experience. Thank you!

  • 2.0 out of 5
    October 18, 2019

    I am waiting for your dealership to locate a sensor for the cruise control. It has been a month and no part has been found. Your labor charge is 12.857... times more. That alone will make a person search for Sevice elsewhere. I haven't looked at my slash protection under my motor, it was installed after the car was returned to me( part was laying on the back seat). Now I will have to start looking for the sensor, if and when I find it. Why would come back to dealership( insurance company paying the bill. I have no cruise control. You haven't shown me that you deserve a labor price that's 12.857 higher.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It is so unfortunate to hear that you are not pleased with our labor rate. Please know that all of our technicians are INFINITI certified. To become c...ertified technicians need to pass rigorous competency tests and must retrain annual tests to maintain their certification. This means that they can diagnose an issue correctly the first time and perform the repair better and faster than those who have not been trained. Also, we have a luxurious dealership with a comfortable lounge with many amenities. We have an award winning service staff that is friendly, fast and efficient in an effort to provide an exceptional level of customer service. With all of this, you'll always receive good value when you service your vehicle at INFINITI of South Bay.

  • 5.0 out of 5
    October 16, 2019

    I brought my Q50 for unexpected computer problems after lunch. I received car back the same day. In addition they fix some noise problems and other without... asking

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fast, friendly and efficient, that's what you can expect from the service team here at INFINITI of South Bay. Thank you for taking the time to post yo...ur positive experience online. We always go the extra mile for our customers, thanks for recognizing! We do appreciate your business.

  • 5.0 out of 5
    October 10, 2019

    I came to South Bay Infiniti to get another lease I had two months left from the time I walked in every one were so helpful and thorough. They followed... through until I drove off the lot and even took the time to text me and send me a nice card to make sure I was good. Great Customer Service!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a great story about your experience here at INFINITI of South Bay. Thank you for sharing with everyone online so that they understand first hand ...the level of personalized service our clients receive. We appreciate your business and recognition of our level of customer service.

  • 5.0 out of 5
    October 8, 2019

    Very good service was very professional and friendly I like coming to the South Bay infinity dealership they are always willing to help you out thanks... again for your service

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a great compliment that you enjoy coming to the INFINITI of South Bay dealership. As much as it's not good to brag, we do have the best service a...dvisors in Southern California. Just look at their reviews! They are kind and understanding, they communicate throughout the job, and they help ensure your vehicle is completed in the time specified. That's how you provide good professional service! Thanks for your positive 5 Star review, we appreciate you.

  • 5.0 out of 5
    October 5, 2019

    The service I receive when I bring my car in for maintenance is always amazing. I've brought my car in for services ranging from oil changes, realignment,... a.c issues and peeling headlights (happened once and they got it sorted out right away) The service Rep who I go to for any services that need to be done is Edson. The way he helped me out when I had a a.c. problem and my Headlights were peeling was outstanding. Its because of the service I receive from both South Bay Infiniti and Edson that I will for sure keep bring my car to them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a great review, we so appreciate your loyalty through all the maintenance and repairs. And it's good to know that Edson was there and came throug...h for you every time. It sure feels good to have someone you can rely on and trust. We are super pleased that you found that in Edson here at INFINITI of South Bay. It's a pleasure serving you and thank you for your business.

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