Infiniti of South Bay

4.6
(1,327 reviews)
Visit Infiniti of South Bay
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Service Sales
Monday 8:00am–6:00pm 9:00am–6:00pm
Tuesday 8:00am–6:00pm 9:00am–6:00pm
Wednesday 8:00am–6:00pm 9:00am–6:00pm
Thursday 8:00am–6:00pm 9:00am–6:00pm
Friday 8:00am–6:00pm 9:00am–6:00pm
Saturday 8:00am–5:00pm 9:00am–6:00pm
Sunday Closed Closed
New (310) 988-1489 (310) 988-1489
Used (310) 695-6433 (310) 695-6433
Service (310) 988-1488 (310) 988-1488

Reviews

4.6
(1,327 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

i've called 5 times and keep getting transferred to...

i've called 5 times and keep getting transferred to service and keep getting hung up on and can't get to service. They need to upgrade their system or train their service advisors

5.0

Very fast and accommodating, they let you know what’s...

Very fast and accommodating, they let you know what’s going on with your vehicle every step of the way.

Dealer response

Thank you for taking the time to leave us this positive review! We are very happy to hear that you had a great experience and that we provided you quick service while getting your vehicle serviced here. We appreciate your business and are looking forward to seeing you again. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

5.0

Very thorough diagnostics. Great customer service. Clean...

Very thorough diagnostics. Great customer service. Clean and immaculate surroundings. Great dealership. Have bought 2 cars here and been servicing my vehicle here for many years.

Dealer response

Thanks for taking the time to leave us this review. We're glad to hear that you had a great experience here at INFINITI of South Bay and that you found our facility to be clean and comfortable. We appreciate you being such a loyal customer and are looking forward to seeing you again! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

1.0

Too costly for service provided. It seems like the car...

Too costly for service provided. It seems like the car doesn't never have different results for the concerns of the customer.

5.0

Customer service was A+. Sales person was inviting,...

Customer service was A+. Sales person was inviting, friendly, and knowledgeable. Finance Department made the process smooth. Drove off the lot satisfied.

Dealer response

Thank you for taking the time to leave us this review! We're so glad to hear that you had an excellent experience here at INFINITI of South Bay. Our team always makes sure to make the process as smooth as possible and we're glad you left feeling satisfied. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

5.0

Great service courteous and on time As always and they...

Great service courteous and on time As always and they always follow up with a call to make sure ur happy

Dealer response

Hi! Thank you again for taking the time to let us know how we did. We always ensure 100% satisfaction and we're glad that you had a positive experience. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

1.0

I wasted lots of time, I told the dealership that that...

I wasted lots of time, I told the dealership that that the subwoofer was blown, they said it good, take the subwoofer and test it !!! Awful, the service consultant said , take it somewhere else and test it!!!!!!!!! Thanks u suck!!!

5.0

Excellent communication and great customer service. My...

Excellent communication and great customer service. My waiting time was minimal, my visit was hassle free.

Dealer response

Thank you for this review. We're glad to hear that our team was communicative with you and that your waiting time was minimal! We appreciate your service and are looking forward to seeing you again. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

5.0

The dealership is very family oriented and do whatever it...

The dealership is very family oriented and do whatever it takes to make sure u get what u looking for out of ur visit

Dealer response

Thank you for taking the time to leave us this positive review! We're glad to hear that you find our Dealership very family oriented and that our team goes above and beyond for you when you come in for service. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

5.0

My experience, throughout the years, has been wonderful...

My experience, throughout the years, has been wonderful with this dealership. This got even better after the dealership was taken over by the new owner

Dealer response

Thank you for taking the time to leave us this review! We're glad that your experience throughout the years has been nothing but wonderful. We will be sure to let our team know of your kind words. We appreciate you being such a loyal customer throughout the years. We are looking forward to seeing you at your next visit. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager