Jaguar Land Rover Newport Beach

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4.0
(150 reviews)
Visit Jaguar Land Rover Newport Beach
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday Closed 9:00am–7:00pm
Sunday Closed 10:00am–6:00pm
New (949) 274-8611 (949) 274-8611
Used (949) 531-6687 (949) 531-6687
Service (949) 200-8355 (949) 200-8355

Inventory

See all 163 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since December 2019.
Welcome to Newport Beach Jaguar & Land Rover a premier luxury car dealership in Orange County that focuses on providing the highest quality of customer service. If you are looking for a vast selection of new and used Jaguar and Land Rover models at affordable prices then you are in the right place. Our beautiful Newport Beach dealership is filled with friendly and knowledgeable employees who are eager to assist you. At our OC dealership we believe in treating our customers like family with the respect and integrity they deserve.
Jaguar Land Rover Newport Beach is home to one of the largest and most exclusive collections of new and used J

Service center

Phone number (949) 200-8355

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.0
(150 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jaguar Land Rover Newport Beach from DealerRater.

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1.0

Do Not Waste Your Time and Money

I would give it a zero star if I could. This is the worst experience I have ever had with a service department. I have been a Landrover/Jaguar owner for two decades and my recent experience with Carlos Juan Lazo at this location has been horrible. He attempted to charge me $865 dollars to refill diesel fluid into my car. Mind you, diesel fluid only costs about $20 at any hardware store! He justified it by telling me the fluid costs over $600!! They are now holding my car hostage because I don't want to use their services, and are charging me $255 just to confirm that I told them I needed to add diesel fluid to my car. This is alarming, and will be reported to the Better Business Bureau.

1.0

Do Not Waste Your Time and Money

I would give it a zero star if I could. This is the worst experience I have ever had with a service department. I have been a Landrover/Jaguar owner for two decades and my recent experience with Carlos Juan Lazo at this location has been horrible. He attempted to charge me $865 dollars to refill diesel fluid into my car. Mind you, diesel fluid only costs about $20 at any hardware store! He justified it by telling me the fluid costs over $600!! They are now holding my car hostage because I don't want to use their services, and are charging me $255 just to confirm that I told them I needed to add diesel fluid to my car. This is alarming, and will be reported to the Better Business Bureau.

1.0

I would give it a zero star if I could.

I would give it a zero star if I could. This is the worst experience I have ever had with a service department. I have been a Landrover/Jaguar owner for two decades and my recent experience with Carlos Juan Lazo at this location has been horrible. He attempted to charge me $865 dollars to refill diesel fluid into my car. Mind you, diesel fluid only costs about $20 at any hardware store! He justified it by telling me the fluid costs over $600!! They are now holding my car hostage because I don't want to use their services, and are charging me $255 just to confirm that I told them I needed to add diesel fluid to my car. This is alarming, and will be reported to the Better Business Bureau.

1.0

Worst dealership in America

0 Stars. Absolute worst place. Complete buyers remorse! No loaner cars til 2023! Horrible service, turn and burn sales culture. Sells lemons at the list price!

Dealer response

Jordan, we appreciate your honest feedback and deeply apologize for the experience you've had with our dealership. We humbly ask for the opportunity to hear more about your experience and further address your concerns. Please reach out at your convenience, we hope to speak with you soon. Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

1.0

The worst service.

The worst service. No loaner cars for warranty I was dropped at fashion island. Tried to call to get picked up and no response. Finally got an Uber back to the dealership and waited another hour and a half. Two other people waiting and both were very unhappy. First time I ever complained or heard anyone else complain New owner needs to step it up!!

Dealer response

On behalf of Jaguar Land Rover Newport Beach, I am sincerely sorry for any short comings during your time with us. We take your feedback seriously and will have someone from our management team reach out to you regarding your concerns. We value you as a customer and hope to mend our relationship with you. Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

1.0

My father has been a mechanic all of my life, so I grew

My father has been a mechanic all of my life, so I grew up in and around dealerships, making me quite familiar with their inner-workings. In all my years, I've never encountered such deplorable customer service as I have with Jaguar Land Rover Newport Beach. Phone calls, voicemails, emails, and text messages all go unanswered. Service has to be repeated multiple times to achieve resolution. And parts go unordered for months at a time. The only saving grace and shining star on their staff is service advisor Peter, who's been a gem to work with, and who's helped maintain my sanity. Were it not for Peter, I would find another way to have my Jaguar serviced.

5.0

Very professional and honest!

Very professional and honest! What more can you ask for from a professional car service department!

1.0

Poor management

This place has gone backwards for last couple years . Corporate management t seems to hide behind glass doors . We have tried to reach me Dan Daly and he does not respond . Perhaps they need to learn about service . 4 Rovers now we go to Mission Viejo location .

Dealer response

Mr. Cook, we're disappointed to hear of the negative experience you had at our location. We take your feedback seriously and appreciate you bringing this matter to our attention. We'd like the opportunity to discuss this with you. In an effort to make things right, please reach out as soon as possible so we can ensure we have your proper contact information. We anticipate your reply. Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

5.0

The service department is first rate.

The service department is first rate. Appointments are easy to schedule and work is done on time.

Dealer response

Thank you for taking the time to leave us a review, it means the world to us! We are honored to have you as a part of our Jaguar Land Rover Newport Beach family and hope to be of service to you again in the future!! Take care. Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

5.0

I have been going to Newport Beach Jaguar Land Rover for...

I have been going to Newport Beach Jaguar Land Rover for 30 years. I have owned at least 15 cars. The Dealership is the best it has ever been. I would not go anywhere else. The service Department is the very best it has ever been.

See all 150 reviews