Vroom - Get It Delivered Nationwide

Reviews

1.5
(2 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Vroom - Get It Delivered Nationwide from DealerRater.

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2.0

Horrible experience

First time using Vroom and it most Def. WILL BE MY LAST! By far the worst experience I've ever had buying a car. I gave a 2 star because I did like the no hassle price. However, the correspondence with the sales person was slow or nonexistent, he said the jeep would be delivered between 7-10 days. The truth is it will take approx. a month. I have mentioned with email and verbally that the jeep I purchased, which is in transient is still on cars.com listed for sale. I think that is illegal under bate and fish. I'm desperate for the Jeep or I'd withdrawal my order. Horrible experience. Spend a little more and have a much better situation and not have to wait a month to get your car.

1.0

Very disappointed

Started very excited because the trade-in value of our old car and cost of the car we wanted were the same so it was basically a wash except for what we still owed on the old car. A week after I processed both transactions I had to call Vroom to find out what was going on since I had heard literally nothing. Long story short, after multiple paperwork failures on Vroom's part and significant lack of follow-up, I told them to cancel everything after almost of month of them screwing up practically everything they could to make the sale go south. I got the impression that none of the various departments talked to each other at all, not to mention lack of follow-through on the salesperson's part to make the deal go through. Avoid them.

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