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Vroom is THE WORST.
DO NOT BUY - RUN AWAY AND NEVER LOOK BACK. The car we purchased was misrepresented (it had clearly been in an accident; thank you overspray for being so obvious) despite two alleged inspections. IT WAS A NIGHTMARE TO GET OUR MONEY BACK! We refused the vehicle at delivery and it took a week to get our title back for our trade-in (which we kept), and it's been over two weeks and we are STILL WAITING on our money back. We have to call them every day for updates. Now... stupid us. We thought, well, they still have our money so let's try to negotiate a different car (local, so we could see it first). When we called to inquire about purchasing it, we were told that they don't negotiate and then that MFer HUNG UP ON US WHILE I WAS TALKING. Be smarter than us. DO NOT BUY. DO NOT EVEN CONSIDER BUYING. KEEP SCROLLING. (Cross posting so no one else gets screwed like we did. Oh! And remember that Texas Direct Auto now owns Vroom. So count them in you blackball list, too.)