Vroom (Online Dealer)

3.6 out of 5 3.6
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since October 2019

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.6 out of 5 3.6
365 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 20, 2020

    Can't go wrong Vroom was great on time with everything including payment. The process is very simple just contact person by phone and from then on it's... very easy instructions are very simple!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    February 20, 2020

    Easy process selling a car with a fair market value paid. Transfer of documents was easy and very straightforward. Once I accepted the offer, it was only... a total of 5 business days before the check was in my bank. Happy I made the choice to go with Vroom instead of the old traditional way of selling a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 20, 2020

    Fast and easy the whole prices took 8 days Really smooth and easy My car was a lease and they took it I got my check and the next day I got confirmation... from the bank that they got the payment for the car I'm located in California

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 20, 2020

    In my opinion, the best thing about buying online is that you can get the car you WANT, not the car the dealer happens to have on the lot. I wanted a very... specific model in red and I finally found it on Vroom. They even let me swap mid purchase when I found a model with a higher trim level. The original car was actually on the truck ready to be delivered when I changed my mind. That might have complicated things a bit because ultimately I had some issues with the delivery of the second car. I won't go into the details of that and I eventually did get it within their 14 day window. If you're buying online, know that they contract with a delivery company and the delivery company might have equipment issues, weather interference, etc. During the delivery, Vroom becomes just the middleman. They really have no control over the timeliness of the delivery. The fact that it was delivered very near my house was pretty cool. They didn't actually come to my door which was fine. When I finally got my new car it was filthy from being on the road for a couple of days in the winter. That would not have happened had I bought it from a dealer close to home. Not that it's a reason to not purchase, just be aware you're going to be going to the car wash right away. Lastly, I had been driving my car for a few days when out of the blue, a bunch of warnings lit up on the instrument panel. Oh no! I made an appointment with my local dealer, but before I had to take it in I discovered that all four of the tires were under inflated by about 20 pounds per square inch. That caused the cascade of warning and alert lights. Once we inflated the tires all was well. But again, that would not have happened had I bought locally. Vroom either did not check the tires prior to shipping or the delivery company might have intentionally lowered the tire pressure for shipment. Who knows? It did cost me a couple of days anxiety. Would I do it again if it meant getting the exact car that I wanted? Yes. Was it perfect? No.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    February 20, 2020

    The process was a little frustrating but they worked through it very well and I am in love with my new car, love the service they provide. If i am in the... market again I will most likely get a car online again. I like the 7 day test period they offer as well as their own warranty included.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 20, 2020

    Had a very simple and fairly quick experience with Vroom. I don't think I could have gotten a better price for exactly what I was looking for. The sales... associates were quick to respond and weren't pushy at all. They do a good job taking orders and outlining all of the options. My only complaint is that they desperately need to implement DocuSign. Waiting to get the paper contracts and get them signed and pushed over to FedEx is a little bit of a hassle and time-suck. It is also a huge value-ad that they handle all of the titling and license plate processes through the state of your choice. It was nice not to have to deal with sales people who you have to haggle with. Overall great experience, and if my next vehicle is used, I will definitely consider Vroom again. Order a car in the winter, or else it will be covered in bugs during the shipping process; however, the shipping was actually fairly timely. Great overall experience!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    February 20, 2020

    Great experience!! They were professional, knowledgeable, and truthful. Great price for a great car. The process didn't take long. I would recommend them.... Thanks Vroom for the wonderful experience

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    February 19, 2020

    They seem to know what they're doing they give you a fair price perfect for selling a summer car in the winter they come pick it up couple days later you... get a check if you're not in a hurry for the money that's a good way to go

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    February 19, 2020

    Nothing but a great experience. I found the car I wanted Sunday afternoon. By Monday my financing was completed. By Tuesday I received all the paperwork... overnight. By Wednesday I sent it all back. By Thursday or Friday my car shipped and by the following Tuesday I was driving it. Every day Vroom called me. They even called to just tell me each day they talked to the car carrier and things were on track, EVERY day. They then told me when it would arrive and that morning the driver called me and asked me where I wanted to meet to pick up my car. Car was amazing, perfect condition, and I could not be happier. I have the temp plates still as this was last week so hoping the registration goes as easily. I will update once I get the plates in the mail. However, you can drive it for 60 days on the temps so no worry or problems at all.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 3.0 out of 5
    February 19, 2020

    I bought a year old truck TRD Pro and the price point was very good and the ease of purchase was the selling point. The car did show up a day late with... out being notified. The car was to be delivered on Monday between 5 pm - 9 pm, well guess what no one told me it was not coming. The driver did deliver the truck to my office the following day. Also, the truck was delivered with scratches on the passenger side door and dent on the bumper that looked like someone tried to fix it. I working with vroom to see how we can take care of situation. If this was disclosed before hand I may have purchased else where.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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