Lexus of Santa Fe Hours
Lexus of Santa Fe is your one-stop shop for your luxury automotive needs. We proudly serve the Santa Fe, White Rock, and
La Cienega areas when it comes to buying, financing, and maintaining the quality of a Lexus.
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Adam Werber (Service Advisor) and Joe Adams (General Manager) were EXTREMELY helpful, efficient and knowledgeable in taking care of my needs. They were... VERY professional in every aspect of my Lexus of Santa Fe, NM experience.
Thank you for your kind words for our staff, we appreciate it!
Lexus of Santa Fe is an impressive example of true customer service! They’ve truly gone above and beyond to make sure our experience has been great. I... wish more places had the customer service that they do!! Highly recommend!!
We are very happy to hear that we were able to provide you with an impressive service experience! Thank you for your business and look forward to your... next visit!
Excellent!!! I purchased my Lexus NX200T from Lexus of Santa Fe Friday. I’m beyond pleased with the entire experience! My Sales Professional, Christopher... Ortega, was an absolute pleasure to work with. There was no pressure, I didn’t feel rushed. He listened to me, was extremely knowledgeable and made the process quick and painless with the clearest of communication. The final price was as negotiated with no last-minute surprises. I have never experienced buying a car with such ease. I will definitely buy again from Christopher at Lexus of Santa Fe when I upgrade.
Thank you Jessica for your kind words for Christopher! We are thrilled that he provided you with an excellent, quick, and painless car buying experien...ce. Congratulations on your new Lexus NX200T!
Service experience was excellent. Was visiting from out of town and wanted to get my transmission fluid checked to make sure I wasn’t having problems.... Team was excellent, quick and knowledgeable. They did a superb job. Highly recommended
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
We used to actually enjoy getting our vehicles serviced at this dealership. Now it seems as if we are more of a bother than valued customers. Our old customer... service rep was amazing and always made us feel valued. This was a big reason why we chose Lexus in the past. Our current vehicles will probably be our last Lexus vehicles. We will try Mercedes or BMW going forward. Hopefully the respective service departments will be up to the level that we were accustomed to. We have dealt with bad communication, forgotten appointment times, with apologies. Not once have we been offered even the slightest discount for inconveniences. I was almost given the wrong vehicle from the service manager and he explained a nice discount for my inconvenience before realizing that it wasn't my vehicle. I miss Stephen Manning. If I go to ABQ. I can get great service from Daniel but it's an hour away.
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so ...we can fix the issue in the future. Could you please contact me? Joe Adams General Manager firstname.lastname@example.org
In a previous review I wrote on Aug 27, titled Trade In, I was upset about what we were told verses what the dealership actually did on our trade in. After... talking with Joe Adams, General Manager at Lexus of Santa Fe, we are now satisfied and understand their situation. We are pleased Joe contacted us to discuss our concerns. He was very nice and wanted to make sure we were happy customers. Thank you Joe! We definitely recommend Lexus of Santa Fe!
Thank you, Vickie, for your kind words about Joe! It is always great to hear that we were able to make a customer's experience truly exceptional! We t...hank you for your business and look forward to your next visit!
Just bought a used 2017 ES 350, and cannot recommend Lexus of Santa Fe more! My wife and I made an appointment to test drive the car last weekend just... for research purposes. I was immediately impressed by how friendly and attentive all the staff were (shout out to Danny and Harlan). Steve Robinson was my salesman and was the epitome of professional in working with me on the price, preparing all the necessary paperwork, and coordinating the financing. It was also a pleasure working with James Curvin on completing the financing paperwork today. Both gentlemen made sure we were well tended to, and were exceptionally playful with our young daughter. I will recommend all my friends to see this fine establishment for their future car needs, and will happily return for my own future car purchases. Thanks again!
I have purchased 2 vehicles from this dealership. They always take excellent care of me and their prices are always fair. I like this dealership more than... the Albuquerque store.
Chris Ortega was extremely attentive and caring for someone who required a full education on specifics about her new Lexis hybrid, He was super patient... through three tutoring sessions that I requested, addressing each concern and, in every case, giving practical solutions. Also he worked hard to make the financial part acceptable. Soon after, I had to drive to California, had a great trip knowing what to expect and how to deal with whatever might come up. Rest assured that he is putting out exactly what you would hope Lexis stands for!
2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly... recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran