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Key Chevrolet GMC Cadillac of Burlington

(179 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:00pm
Tuesday 8:00am–7:00pm 8:00am–5:00pm
Wednesday 8:00am–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–7:00pm 8:00am–5:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
2022 state dealer award
View 4 awards
2022 state dealer award 2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award
New (802) 881-0922 (802) 881-0922
Used (866) 261-0784 (866) 261-0784
Service (802) 497-6755 (802) 497-6755

Reviews

(179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Key Chevrolet GMC Cadillac of Burlington from DealerRater.

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New car experience

Key Chevy did a great job helping me get in a new rig! I went looking at a 6 year old truck and they got me in a new one in a great price I could afford. No bargaining needed it was the easiest and best vehicle buying experience I’ve had yet thank you Jessie for the hard work keep it up guys! I’ll make sure to recommend anyone that is looking for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Accomodating and Friendly

Great experience leasing my new vehicle with Jesse, very happy with this low pressure and accommodating dealership. I appreciate they texted me when I made an inquiry instead of calling so I could respond when convenient for me. All employees were very nice and friendly. Will definitely recommend and return to Key. Have not needed to use the service department yet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly, helpful service

Caleb connected me very quickly with Bryan and Mike, who were very helpful and patient as they worked with me to find a new car to replace my leased vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helpful

I had a great experience with Shearer Chevrolet Buick GMC Cadillac from start to finish with the awesome staff, on-line and in person. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic

Hank and the financial guys did a great job and they worked hard to get me in a new Silverado at a price I could afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Shearer Experience

Hank and Chris made our buying experience very easy. We found the vehicle we wanted on their site and we emailed Hank to see if it was still available. He emailed us very quickly and said it was still available. He even went as far as to fitting us in the same day for a sales appointment. Even though he was working another deal when we arrived, Chris took me for the test drive. They then let me and my wife take a test drive with our son when they were ready. They did exactly what we wanted by lowering our payment per month. Hank and Chris also sat and chatted with us while they were trying to get the deal approved. You guys are awesome. I will be a repeat customer for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bryon was INCREDIBLE

10/10! 5/5! Whatever the maximum rating is that I can give, I’m giving it! Bryon helped me buy my first car today and he was no less than exquisite. He went above and beyond to fill all of my ridiculous requests and assist me when I had no idea what I was walking into. The car I was interested in came with seat covers, and my final offer on the vehicle was “I’ll take it, but only if you put on the seat covers on for me.” He said “deal”, we shook hands, and after the car was cleaned and the paperwork was finalized he spend a solid 45 minutes helping me properly place my new seat covers. He’s a man of his word! Not to mention, he helped me figure out how to use the new Bluetooth system in the car as well. And there were cookies to boot. He should be promoted for all the help he gave me today. I was his main concern until I drove off the lot. I wouldn’t trust anyone else with a purchase like this. Thanks for all your help, Bryon! If you go to Shearer, ask for Bryon and tell him Samantha Baldwin sent you. You won’t be disappointed! Incredible service. Hope to see him again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car service was excellent!

I recently just bought a 2011 BMW 335i XDrive and needless to say I was thoroughly impressed with the car service that Shearer Chevrolet provided. A few days after buying the car the belt started to squeak and I immediately took it in to get service and got the belt completely free of charge. They treat their customers well and would take my car to get serviced their again. I would recommend that you buy your car their for they’ll take care even after you drive off the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buy a Bolt here!

I had an excellent experience at Shearer Chevrolet buying a new Bolt LT. They were able to meet a screaming offer from another dealership, patiently helped me get through some hiccups with insurance and my pre-approved loan, and got me out the door with the car before closing, even though I walked in mid-afternoon. Nick Certo is their guy for EVs, and a huge part of my positive experience was shaped by working with him. I've read over and over that a lot of traditional dealerships don't know how to deal with their EVs because they are a different beast than gas-powered cars, but Nick definitely knew the ins and outs of the Bolt. He was also patient, helpful, and did not give off any of that pushy salesman vibe. When I had to make a run into town to pick up a check from the bank, Nick even made sure I didn't have to Lyft/Uber there and back. I had kinda been dreading the car buying experience, but buying from Shearer was actually really enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Top Notch Service!

As the title of my review says, you receive nothing but top notch service before, during and after the sale!! My salesman was very thorough with all questions i had, and really made the buying process as stress free as it possible could've been. i've never had an issue with the service department either, they always get me in as soon as they can and always fix whatever issues i'm having. I would recommend this dealership to everybody!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.