Campbell Volkswagen of Edmonds

The online business should be straightforward without hidden fees or costs. The dealership is not ready to change to accept listing the real price of the car. It's a waste of time for online shoppers.

After going through bankruptcy and working hard to get a fresh start, I needed a vehicle and was overwhelmed by tons of flyers and calls from dealerships saying they could help people in my situation. I chose Campbell Nelson VW because I had a good experience with them in the past — but this time, it was completely different. I was contacted constantly by their special finance managers, Mike and Dok, who promised they could get me a great deal. After about a month of back-and-forth, I finally gave in and went to talk numbers. Mike told me it was the only approval available, and I agreed, thinking I was making a smart choice. But a few days later, Mike called again to say he was passing on a $3,000+ fee from CPS (the lender) to me — a fee the dealership gets charged for selling the contract. I found out later from CPS that this fee should NEVER have been passed onto me or even discussed with me. So, what started as a “good deal” quickly turned into a horrible one. Just four months after purchasing the car, I’m now over $10,000 upside down. I spoke with CPS, and they were very clear that what the dealership did was not standard or ethical. To make it worse, Mike and Dok completely dismissed my concerns. Dok told me to talk to Mike, and Mike said, “I’m a dealership selling cars, that’s my job.” I bought the car for over $30,000, and now they’re offering me $17,000 — just four months later. The value didn’t just drop — I was overcharged from day one. Mike and Dok don’t care about helping people. They care about profit and numbers. They prey on people like me, trying to rebuild after bankruptcy. I would NEVER refer anyone to them or Campbell Nelson VW again. This dealership has changed — and not for the better. I’ll be posting the full text conversations between me and Mike/Dok to show how they operated. This kind of behavior needs to be exposed. If you’re coming out of bankruptcy or in a tough financial spot, stay far away from this place. They’ll smile, promise the world, and leave you in a worse situation than where you started