Reviews
They follow up with the customer! When they are servicing...
They follow up with the customer! When they are servicing your vehicle they show the customer what is needed and the customer makes the decision!! They definitely gave me a great trade in value for my 2012 CRV!! They are very friendly and want to earn your trust!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Lakes Honda West appreciates the 5-stars and feedback. The team is glad your experience here was wonderful. We look forward to future visits. Safe travels!
New Car …Great deal
My fifth Honda lease … Great energy and atmosphere .. Great experience AGAIN with Pete .. Always knowledgeable , friendly , efficient and easy to deal with … Beautiful new lease .. Thank you !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive rating and review! We had a great time working with you and look forward to seeing you again. Stay safe and have a great day!
Excellent
Quick attentive service. From sales to finance it was a professional experience. Cam (sales) Alan (Manager) and Mike (Finance) met and exceeded expectations. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our team always works hard to make your experience great! They will be glad to learn your feedback. Thanks for choosing Great Lakes Honda West!
Typical sales tactics. Make you wait for no reason at...
Typical sales tactics. Make you wait for no reason at all. Did not feel comfortable there.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, We take your feedback very seriously, and I would appreciate the opportunity to address all of your concerns further. Please reach out to me at a time that is convenient for you. I appreciate your time. Sincerely, Xavier Pepple General Manager xpepple@glakeshonda.com
Nice facility,nice and professional sales person,friendly...
Nice facility,nice and professional sales person,friendly financial staff and everybody tried to make us feel good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, It is nice to know that you found our team to be nice, friendly and professional. Thank you for choosing Great Lakes Honda West and we hope to continue to assist with all of your future automotive needs.
Mr Brewer was easy to talk to, as well as very...
Mr Brewer was easy to talk to, as well as very professional. He made a long transaction as easy and enjoyable as it could be. He is a true Southern Gentleman!😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chuck, thank you for the positive review and rating! We are delighted to know that our Sales Team at Great Lakes Honda West was helpful, and we hope that you will continue to choose us as your dealership!
At my age, this is almost certainly my last purchase, however I will continue to tell folks of your good service and friendly professional people.
Great dealership good customer service nice courteous...
Great dealership good customer service nice courteous people prompt & Efficient regarding the services necessary for my car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We are delighted to know that you enjoy our dealership at Great Lakes Honda West, and we hope that you will continue to visit us!
Found the experience over all outstanding, all...
Found the experience over all outstanding, all departments. The sales rep Stephanie Warfield did an excellent job in representing the dealership and Honda. She knows her position and products well. I will recommend this dealership and Honda in the future to all that are interested in purchasing a Honda product
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for the positive review! We can't tell you how nice it feels to hear that Stephanie went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!
Your welcome. She did a great job in my eye's. Respectfully Yours. Brian Turnbull Exec. V. P. North American SERVICES Operations. Toshiba Medical Systems Inc. Retired
Excellent Experience and Customer Service
Outstanding customer service! The sales and finance team is the best I’ve worked with in my 20+ years of buying and leasing cars. Highly recommend Great Lakes Honda!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Lakes Honda West appreciates your wonderful review and rating, Jim! We truly appreciate your business and loyalty to our dealership! We look forward to seeing you next time and hope your day is fantastic!
Used car buyer 👍🏻
Bought a used car from Great Lakes Honda West that I found on Autotrader.com. Worked with salesman Lance and Elijah in Finance. Both were super nice and personable. Dealership was organized and clean. I was in and out in no time and felt it was a positive experience. I believe they were honest about the car and I am happy with my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the positive review! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congratulations on your new vehicle, and should you ever have any questions, please don't hesitate to ask.