Performance Ford

Dealership was fine, no complaints. Salesperson answered my questions, dealership was well presented and had the car I was seeking.

Just like everyone, I've had to wait a decent amount of time for my vehicle to get serviced, but sometimes you'll be waiting for hours and never know what's going on. The woman who helped me, Mrs. Pamela Allen was a great help and always gave me an update on my vehicles progress, this way I would be able to gage how long I may have to wait and pay. Pamela was a great help!

I don't understand the past reviews....I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! I highly recommend this dealer and Service department!!!! Manny and Fiona ROCK!!!!!!!

As a customer at West Covina Performance Ford, Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! I highly recommend this dealer and Service department!!!! Manny and Fiona ROCK!!!!!!!

Worst dealer I have ever dealt with. Not only do they promise things they won't keep. They ignore calls or say will give you a call back and do that over and over

I do not have the vocabulary to express how bad the service department at this dealership treats their customers. I have taken several vehicles in for different types of service and on each and every occasion they have waaaay overpromised and underdelivered. There is zero communication and promises are seldom kept. On my truck it took 5 days to change light bulbs in the dash. The had to get them from the factory. I checked. NAPA had them in stock locally. Made and appt for my Focus to have recall work done. Had to order a part and would call me back. That was two years ago. They've never called me back. Took it in for warranty work on the transmission. Each night for 3 days, I called for status. "It will be ready tomorrow." This is the 3rd day and it's not ready yet. They've never once called me to tell me the status. I have to call them. This is a badly run service department. Even though it is really inconvenient for me, this is at the last time I go to this dealership. I will travel the extra miles necessary to try a different dealer.

Saw a car online and went to test drive. Was buying through the Sams Club buying program, but guess we didn’t know all the rules. The price given through Sams/ True Car was not what we ended up paying . True, the verbal agreements were NOT what the paperwork said and shame on us for being fooled. Up to the last 5 mins of signing papers they still were not giving us our discount. When I got home, I called True Car, only to find out we were lied to by Performance Ford. Not only that but nearly a month later they called to say they sold us the car without doing a smog test! We had to drive back to the dealership, 15 miles, only to find out we had to drive 5 more miles to another city to get it done. The whole experience was so stressful and I feel like a fool.

I purchased a Mustang Mach E online. When the vehicle arrived, I was told I would not be able to take ownership of the vehicle.without paying the $20k dealer adjustment plus an additional $4,585 in dealer added items, which brought the total purchase price to $69,580 pre-tax. When I questioned the process, the Sales Manager (M.S.) told me that the dealership was under no obligation to sell me the car and that even though I made a deposit which Performance Ford cashed, that they did not have to honor the price and would not sell me the vehicle unless I agreed to his conditions. Long story short, after 3 hours, the $20k market adjustment was removed and we agreed to a reduced price on dealer added items which I did not want but after waiting for the car 7 months, I agreed to pay. I've purchased a new car every 3 years and needless to say, i will never purchase from Performance Ford ever again. The $3k you made cost you 3 future new car sales that i will be purchasing for my children.

Great experience everyone is friendly went the extra mile to help me finance the perfect car to meet my needs.If your looking for a deal on a new or used car come down to West Covina Ford.

As a teacher and a military veteran, I will make sure to warn about this place. Was planning on buying a used Tundra from them today. The dealership was dishonest about the 4,000 dollar add-ons. I would have purchased if they just simply honored their price. They absolutely could be removed however the dealer said Lo-Jack can't be removed....hummm....that's an absolute lie. It was from there that they tried to sell based on a lies. My recommendation is stay away from dealers like this that are taking advantage of people in these uncertain times for pure greed. Buyer beware, bait and switch. Stereotypical sleazy car dealership.