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Hanlees Fairfield Toyota

(1,302 reviews)

Reviews

(1,302 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Fairfield Toyota from DealerRater.

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I always have great service at Hanlees Toyota.

I always have great service at Hanlees Toyota. Ryan Vas is the best. I always come to see him for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We had an appointment to see whether they could fix a

We had an appointment to see whether they could fix a tire for us- the tire, and car, were purchased here 3 mos ago. With an appointment, it took 15 min before anyone talked to us. 2 and a half hours later, they said they couldn’t fix the tire and the extended warranty wouldn’t cover the cost to replace it. It would be $260 to replace it, and they’d have to order a replacement. We took the car elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Too Expensive to bring to a Mechanic I Wish that it was

Too Expensive to bring to a Mechanic I Wish that it was more affordable thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Took in my vehicle for 100k service.

Took in my vehicle for 100k service. They ended up breaking one of my lug nuts so now I have to pay $220 for the parts and labor. Les Schwab doesn’t have any issues getting my lug nuts off so I don’t know how they did that. Also I shouldn’t have to pay for repairs to something they broke.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They did the job quickly and thoroughly.

They did the job quickly and thoroughly. I was very pleased with their professionalism and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service attendants are extremely pleasant.

The service attendants are extremely pleasant. Ryan, who booked my appointment was very knowledgeable and prompt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hanlees Fairfield is the great place to buy Toyota!

Hanlees Fairfield is the great place to buy Toyota!!!TARIQ is the person that you look for:

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tony helped me a lot.

Tony helped me a lot. Thank you for all the support. Everyone is very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Knowledgeable service advisors place is clean with tv but

Knowledgeable service advisors place is clean with tv but they should put keurig coffee machines

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brandon is so helpful and accommodating.

Brandon is so helpful and accommodating. The service I needed was done quickly. I’m super grateful for this great team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.