Carvana-Touchless Delivery To Your Home Hours
At Carvana, we want to help everyone Live Feelessly. That's why we never charge last-minute dealer fees. We believe in t
reating you better-we think you should be able to get the right car at the right price without worrying about fees taking the joy from the ride. Plus, get your car delivered as soon as the next day with our Touchless Delivery process that keeps you safe, healthy, and happy every step of the way.
"The New Way to Buy A Car"
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INCREDIBLE! Incredible service, experience and car! Loved all of it! Jacob and everyone at the Phoenix/Tempe VM were amazing! They bent over backwards... to make sure I could get my car before the holidays, and made me feel like royalty!! I also got great service on the phone and through email from Casey Fox. My purchase ended up being somewhat complicated and messy- but Casey made sure everything went smoothly so I could get my car! HIGHLY RECCOMEND!! LOVE MY NEW CAR!
The service and process was very easy. However, damage to car was found. The car was in an accident and repainted. This was not disclosed in the carfax... and was not found by Carvana. I inquired about this but was told it could be repainted. I wanted a discount/credit instead since Carvana would not have sold the car for the price had they known it was in small accident, fender replaced and repainted (that doesn't match entirely and has overspray.)
Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with hi...gh quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle¿¿¿s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don¿¿¿t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride.
It was awesome and easy. I would recommend Carvana to everyone. The only thing is I wished I got a free Carvana t-shirt! LOL!!! XL please.
If I were to say anything about Carvana it would be Amazing! What an experience it was and so easy. The best and only way to buy a car!!!!
very easy transaction and customer service is great i will recommend car buying experience, there was a little hick up on transportation side my delivery... date got pushed back but i change to pickup from vending machine in oak brook il. wow that was a great experience for me and my wife
Carvana is a company in general pretty good If you're buying a high-end car like Porsche or BMW you need a deal with the dealer for any warranty issues... That's all fine and dandy but when it comes to silver Rock there's your problem!!!! I don't know if it's deliberate or not to wear out your warranty while your vehicle sits at the dealer while silver Rock doesn't know what they're doing any deal with so many people and it gets so irritating and your warranty runs out while it sits at the dealer and then the silver rock will tell you oh you don't have a warranty anymore yeah no xxxx it ran out at the dealer idiots... I have purchased two vehicles from carvana that had warranty issues that were high-end cars and carvana stepped up to the plate with no issues if there's silver rock warranty company giving it a bad name Case in point the first vehicle I bought from carvana is still not corrected due to silver Rock and I'm going on a year now and still issues are not corrected which are rightfully owned me. Carvana sure beats going to the dealer so they get a plus Silver Rock warranty company my opinion is useless. Unless you enjoy fighting and arguing over what you rightfully are owed Oh well they all can't be winners
Buying a used GOOD car could not be easier than with Carvana. I needed a car desperately but did not have the time to go look at cars after work and I... didn't have the money to buy what was available near my location. I saw the television commercial for Carvana and logged in. Four days later I received the car of my dreams. Carvana took care of everything! I told them what I could afford and what I wanted. They showed me what they had immediately available. I was astounded at the choices. I thought it was too good to be true but the 2017 Subaru Outback that was delivered is in mint condition. I could not be happier with the car and their financing. I have raved about Carvana to everyone who has complimented me on my new car. Do your research and Carvana will not let you down. A special thanks to Chris T.
I really like my buick encore! It came clean, and the delivery process was very nice. Purchasing the vehicle was great. However, there were two imperfections... on the vehicle that weren't discussed when purchased. In addition to that, when I said that these were on the car, they said that that cosmetic imperfections are not covered. Which seemed odd... However, generally speaking I am happy with my purchase, as convenient as buying something on Amazon, however the customer service could have been better.
We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and understa...nding is essential to who Carvana is and we are sorry that your experience was anything less than that. Additionally. we are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle¿¿¿s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don¿¿¿t hesitate to reach out via our chat service 24/7. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.
I purchased online on a Tuesday, delivery scheduled for following Monday. I was not contacted until Saturday morning. I received a voicemail from a Carvana... rep saying the only supporting documentation they needed was car insurance verification.... and that they needed it within 30 minutes or my delivery would be cancelled. Ridiculous timeframe, but fine. I uploaded the document within the time limit. Shortly thereafter I received a text saying that my delivery was cancelled. I called, waited 15 minutes then pressed 1 for a rep to return my call and keep my place in line. I finally received a call over an hour later by a very rude rep. Fine, don't care if they are rude, just need my car. She puts me on hold for over 40 minutes. Comes back and said the insurance card doesn't have my name on it. It does. I can clearly see it with my own eyes. I say that there must be something wrong with their system since the online portal is always working in circles, asking me to sign the contract over and over as well as acknowledging upload of my insurance card, but then asking for it again. There was obviously a IT issue, so I asked for an alternative method. She texts me a direct upload portal. Fine, I upload my insurance card again. I get put on hold again for 20 more minutes. She comes back and says all of the info is present on my card except my name. My name is located in the center of the card. If you can see info on the top and bottom of the card, then why not the middle line? She's upset at this point, I've been on hold for a good portion of my morning, Carvana has already cancelled my delivery because there is an issue with their system, I've uploaded the same complete insurance card over 15 times in both .jpg and .pdf formats. I ask to speak to someone else. She refuses. I'm done. I cancel the car and ask how I can get a confirmation of the cancelled order. She's mad and tells me that I can see it online for myself, that she's not sending any kind of confirm and HANGS UP ON ME! What??? Carvana was the worst customer service experience I've had during my 46 years on this earth. I'm beyond appalled and encourage everyone to avoid this immature, Mickey Mouse company. After all, we're buying cars her, not toys off of Amazon. Avoid this company at all costs!
Thank you for bringing your concerns to our attention. Teaching our advocates how to communicate with empathy, passion, and understanding is essential... to who Carvana is, and we apologize if your experience was anything less than that. We sincerely apologize for any miscommunication you endured during the purchase process as it is never our intention to cause any unnecessary frustration. Our goal is to use our customers¿¿¿ feedback to continue to improve our purchase process. We are thankful you took the time to share your personal experience but are disappointed to hear we have lost you as a customer. Should you wish to give us another chance, please do not hesitate to give us a call at (800) 333-4554.
Car buying is a major financial decision and was skeptical to attempt it without in-person assistance which provides security, comfort, and assurance on... the deal. The reason I went with Carvana was for the efficient and hassle free experience and found that to be uniquely delightful, safe, all while maintaining peace of mind. The the price I was able to get on my chosen vehicle as well as the trade in value on my previous vehicle were both very right, comparably, so I executed the transaction. the paperwork was all straight forward and easy to navigate. The only four complaints or hiccups I had came when it was time to pick the car up on the appointed date and time, a mistake was made on the length of the loan and came out to be 72-mo instead of my intended 36-mo. I am still not sure if it was a mistake I had made in the previous online paperwork as I had to refill it out multiple times or if it was a mistake on the Carvana side, either way as to not delay the process and have them change reprint and reprint the agreement, I just agreed to the longer financing option. Second, they had my 4-letter last name misspelled on all the trade-in paperwork but was told it would not pose an issue, which it base the seems to this far. Thirdly when asking a few simple questions about the loan the associate, who had worked they for multiple years, seemed surprised at my inquires to which she did not have answers for and even went to the back a few times to obtain answers for me, which she did to my pleasing. Fourth and small for me but worth mentioning for those looking forward to the experience, the recognizable "gumball" machine (automated turntable/carousel/elevator towers used for their billboard advertising and pickup locations) was inoperable at the time I was there so I couldn't drop a coin in the slot to retrieve my new automobile. All in all it was a solid experience and everything I had hoped for was achieved in the deal so I will certainly be back and will tell friends of the good hands-off experience I had with this vehicle purchase and trade in.
Thank you for bringing your concerns to our attention. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Pl...ease know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.