Reviews
Excellent attention to detail for the service.
Excellent attention to detail for the service. Well run operation and a very nice facility. Love the smaller, family feel vs the big dealerships focused on churning.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terrible the general manager if full of crap never calls
Terrible the general manager if full of crap never calls you back after sending e msil
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Dave, Your feedback is truly valued here at Napleton Buick GMC Crystal Lake. We would like the chance to speak with you about your recent experience with us regarding the quality of communication. If you would kindly provide us with your preferred contact information at your earliest convenience to further discuss this matter, it would be greatly appreciated. Thank you, Napleton Buick GMC Crystal Lake crystallakefeedback@napleton.autos
Great service department, fixed my vehicle in a timely
Great service department, fixed my vehicle in a timely manner. Given a loaner vehicle to use
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pleasant, conscientious assistance in buying a used car.
Pleasant, conscientious assistance in buying a used car. I felt confident of my purchase. The salesman guided me through the details.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike Bell is the best!
Mike Bell is the best!!! My second vehicle purchased from Napleton! I would buy from here again!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A great experience.
A great experience. Would highly recommend Napleton to any and all. Fast service and great experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great place to purchase a vehicle from, under new
Great place to purchase a vehicle from, under new leadership and the experience went very well! I highly recommend this dealership to everyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Do not trust or buy from Napelton espicially the Napelton
Do not trust or buy from Napelton espicially the Napelton GMC Buick in Crystal Lake. We were told before buying the vehicle that it came with 3 years of onstar, wifi, Sirius, and remote access. We confirmed this again with the dealer before we purchased our vehicle. Napelton did a bait and switch on us. After the purchase, we went to set all of this up at the dealer and couldn't. Napelton assured us they would fix this and didn't. Then the Sales Manager told us flat out they wouldn't do anything and we were out of luck after it was too late. To get what we were told came with the car and were promised by the dealer, it would cost us at least an additional $1,500.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Do not trust or buy from Napelton espicially the Napelton
Do not trust or buy from Napelton espicially the Napelton GMC Buick in Crystal Lake. We were told before buying the vehicle that it came with 3 years of onstar, wifi, Sirius, and remote access. We confirmed this again with the dealer before we purchased our vehicle. Napelton did a bait and switch on us. After the purchase, we went to set all of this up at the dealer and couldn't. Napelton assured us they would fix this and didn't. Then the Sales Manager told us flat out they wouldn't do anything and we were out of luck after it was too late. To get what we were told came with the car and were promised by the dealer, it would cost us at least an additional $1,500.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Really nice staff.
Really nice staff. Extremely helpful and made purchasing a vehicle a breeze. Would totally recommend to everyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car