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Buying a late model used car
Worked with several people both online and at the Greenville site. I appreciate the business model of late model vehicles set at competitive pricing such that the negotiation process is negligible. Similar to Carvana (except no delivery) or carmax but I thought better pricing. Simple financing or cash payment options. Just compare, choose, sign and pay.
BAJ we appreciate you taking the time to share this review of your purchase experience with EchoPark. We stive to provide every guest an excellent service experience and are glad to know that you had great interactions with both our online and Greenville team. Don't hesitate to reach out if you have additional questions. We are here to help.
While buying a new car can be stressful, the best part of our experience was working with John and Anna. I highly, highly recommend them to anyone who's looking for the best bang for their buck to get a fair price for their vehicle. Car max cannot hold a candle to them.Very, very professional and very easy to work with. They will be my number one choice should I need to trade in a vehicle again.
This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
I was extremely disappointed with EchoPark. I was in contact with a gentleman who helped me on a truck search for about 3 weeks. We found one on a Monday evening and with it being EOD we said we will secure the truck Tuesday morning. As soon as business hours opened I was on top of it. I sent over my deposit to my representative and signed all the needed documents. Truck is mine. 8 hours later I received a call telling me the truck has been sold to another customer. Unbelievable. How can you do that to a customer who has already made a deposit and the deposit was accepted?! The manager told me he would find a solution yet never did. He was urgent the first 24 hours and then I was no longer a priority. I gave them benefit of the doubt for 2-3 weeks and nothing (not to mention i was in need of a vehicle and giving that much time to make up for the error on their end is more than generous). I ended up going to a dealership. Do not use echopark, they will screw you over.
Steve, thank you for sharing this feedback, and know that it will be used to fine tune our processes to improve our communication and responsiveness to our guests concerns.
Our car buying experience with Anna at EchoPark was one
Our car buying experience with Anna at EchoPark was one of the easiest and smoothest purchases we’ve ever made! All of the paperwork was handled in a timely and professional manner and we were able to take the car home the same afternoon that we stopped in to look at the car. I would highly recommend considering EchoPark as an option for your next car purchase and you can’t go wrong having Anna as your sales rep!
Thanks Jeff enjoy your new vehicle!
LOVE MY JEEP!
LOVE MY JEEP! 😍 The service was beyond great and the entire process from start to finish was beyond easy and extremely fast and efficient! Cannot say enough great things!
Thanks Selena!! Make sure to tell your friends and family about Echopark!
Everyone at Echopark made the car buying experience so
Everyone at Echopark made the car buying experience so enjoyable! Matt ensured I understood every part of the process and was genuinely invested in making sure I was happy with my purchase.
Amazing customer service!
Amazing customer service!! Sandra was so wonderful and much helped us so much through the whole process!! Definitely Kudos to Sandra!!
Jonathan, we are sorry for our delayed response to your wonderful review! Thanks for sharing and have a great day.
Great service and selection.
Great service and selection. Sandra was really nice and helpful. We’d definitely come here again.
We apologize for the delay in response and thank you for the kind words and wonderful review.
Matt was very helpful when I came in.
Matt was very helpful when I came in. I tried to call him back to order my car, but unfortunately, I was never connected with him. Darian helped close out the sale and he did a good job too! I’m hoping they can split the credit for the sale. The only negative would be the phones. I tired calling to get Matt 4 times, however, I was never connected to the store. I was placed in VMs at, what I’m assuming was the corporate office, with no return calls. And I sat on the phone for 20 minutes waiting on someone to answer at the corporate office when I thought I was contacting the Greenville store.
Thank you for the 5 stars!
It was a very quick process and and worked with us to
It was a very quick process and and worked with us to find the best options.
Thanks Chris, come back and see us!