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I inquired about a car I saw on cars.com. The salesman Robert showed continued interest in my search, but was not high pressure. When I visited the dealership, salesman Robert, the sales manager Steven and finance manager Ilona were all very professional, efficient and informative. The sale went smoothly, and the car was delivered when promised and on time.
Hello Elliott, thank you for your kind review; we are happy to pass along your comments to the team here at Redwood City INFINITI a Carnamic Car Center! We are always more than happy to assist you if anything else comes up. Take care!
On time, on budget, clean car, fully explained. I was met promptly, offered a ride or a loaner, kept updated through the day, texted when the repair was completed and he car had been cleaned and disinfected.
We appreciate your positive review about your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Buyers Be Aware: defective mis-represented car
We went to test drive a pre-owned car with clean history and took it for a pre purchase inspection with the dealer's approval. During test drive, the car performed fine. But it started shaking and had check engine light on at the end of our 7 mins drive from dealership to inspection place, literally on the same street as the dealership. The mechanic wouldn't complete the inspection because the car's obviously defective. We called the dealer and asked them to drive us and the car back, to which we are told that It is fine and we should drive it back. On the short drive back, the car shook violently, with the check engine light on and one button stopping functioning: the single most frightening drive I’ve been on. After we returned the car at the dealership, the salesperson still tried to “explain” to us that it is not a big deal, that we had to made it really clear that we had no interest to buy this whatsoever. When we tried to drive away, the dealership manager physically blocked our car from leaving and after we left, he sent us a stream of aggressive thretening text messages trying to blame us for his defective car. We simply did our due diligence to detect any defective car within our legal right and their approval, with good faith intention to purchase the car that we arranged an inspection out of our own expense. The idea that this car immediately showed its true unsellable condition within merely 7 minutes drive on city road is extremely concerning. And the thick-skin audacity and complete ignorance of the law demonstrated by the manager to try to intimidate us to “be responsible” and that we as customers, had any interest, or window, or capability, to “tamper with” his car is such a ridiculous effort to cover up their own practice and squeeze people out of money whenever they can. The only silver lining is we would never do any business with this place. And sincerely advise that all should steer away from this place as much as possible. If you have to consider to purchase anything from them, please do a pre purchase inspection and still prepare for possibility to endanger you and your loved ones, and follow up threats from them to shake you down if you happen to be the lucky one dodging the bullets before handing them your money. This dealership misreprented the car's condition, tried to sell a car that is not safe and shouldn't be allowed to be sold, and threatened customers to pay for defects uncovered pre-purchase, via no damages or any accidents caused during the dealership visit.
Hello, My name is Khaled, I am the Sales Director here at Redwood City Infinti. I would like to thank you for taking the time to review us. I am sorry to hear about your experience with us. I would like to see if we can set a time to go over your visit with us, in order to see what went wrong. You can reach me at Kali@moussagroup.com I appreciate your time.