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Sport City Toyota

(443 reviews)
Visit Sport City Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
New (469) 457-8396 (469) 457-8396
Used (469) 457-8438 (469) 457-8438
Service (469) 457-8442 (469) 457-8442

Reviews

(443 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sport City Toyota from DealerRater.

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Friendly service center

The Financing lady did not come to me to invite me to her office, instead waving me from the stair. Despising of that, It's one of the friendliest service centers in Dallas. The sale mans are so nice with me from the beginning to the end of the car buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Very Good Experience

Very good experience. Drove right in, was met by service advisor quickly. Service was to take around an hour, it was ready to go in 45 minutes. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you JP!

I went in on a busy day and was taken care of quickly

Great customer service! I came in on a busy day and was taken care of very quickly. I'm grateful that I didn't have to wait too long and was able to carry on with my day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Myers1234!

Excellent Service

I received excellent service from the John Eagle Sport City Toyota Service Department. I was attended to almost immediately with courteous service and almost as quick service completion. Thank you John Eagle Sport City Toyota. Victor Z.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience Recommend 5 STAR

Ed Allen made the purchase a great experience Have visited other dealers and have had horrible visits I credit Ed for making it a pleasant purchase for me Hope others will benefit from this recommendation THANKS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great experience

it was a very nice experience buying a new car, Giovannia Gamez did a great job, I will definitely be back and will recommended friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Positive new car buying experience

We purchased a new 2017 Camry. The salesman and sales manager were very helpful with the buying process and negotiating a price. There was no sales pressure and no attempt to up sale us to a pricier model. They seemed to have our best interest in mind. We also received calls from the manager and service representative after our purchase to be sure we were happy and to see if we needed any further information. A positive new car buying experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

It's excellent to buy cars at John Eagle Sport City Toyota Scion.I and my family feel good about your services. I will talk to my friends about John Eagle City Toyota Scion and your services.THANKS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bunch of ignorant people, dont know how to fix a flat tire

They supposedly fixed a flat, went to another place a few months later and they said im driving on a dangerous tire because a previous flat has not been fixed properly and thats dangerous, the previous one in question was done at sport city. OMG, angry to say the least.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sorry to hear this. I have passed this along to management so that they will be aware. If you have more information, you can contact me at kdean@sportcitytoyota.com

This Dealership Has Went Downhill The Last Couple Years

I visited this dealership expecting a great sales experience as my wife experienced a couple years ago when she bought a used 2012 Toyota Camry SE. It was not the case. I had just visited Toyota of Plano and was looking at a 2014 Toyota Camry SE and wanted to stop by Sport City Toyota to look at a 2013 Toyota Camry SE that was advertised on the internet. I pulled into a parking space and 3 guys were standing together near the parking space, I got out of my car and they asked me what I needed. I told them I was looking to buy a car. Then one of them asked me if I was looking for Frank. I just looked at him and showed him the car I was looking for that was advertised in the internet. I asked him where the car was and he said he didn't know and would have to look. We walked up to the Used Car Building. Instead of walking beside me and talking to me on the way up he walked in front of me and never said a word. Very unprofessional in my opinion. He came back out with the keys and said, "Here it is parked right here but it looks like someone is trying to buying it". He didn't offer to ask if i might be interested in looking at another car or ask me what i was looking for to make a recommendation to sell me another car. I told him I was looking at another car at Toyota of Plano that was a 2014 and this car was a 2013 and how much he could come down on the cost of this car. He said they both had the same mileage and this was as cheap as he could go. Made that decision without even talking to the Sales Manager!!! I just walked away and headed back to Toyota of Plano and was treated with respect and professionalism and the way a customer should be treated that is making an investment for a car I'm not sure what has happened between the time my wife bought her car and my experience a couple Saturdays ago. The Sales Manager and GM should be ashamed of themselves to hire these sales people and condone the unprofessional conduct and sales practices of these salespeople. Based on the previous reviews my experience doesn't seem to be an isolated case. Seems to be a pattern.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.