Park Place Lexus Plano

They were very concerned to make sure we were completely satisfied at all times we were there

I have been doing service business here since 2019 (most recently with Gustavo Del Rio). He has been very helpful, responsive and other positive adjectives. I asked for a sales referral, and Gustavo recommended Sergio Caballero. He helped me with my recent purchase of a new 2025 Lexus. Sergio was perfect as well. I rate them both 10 out of 10.

I had an excellent experience. Our sales associate was knowledgeable and cared that we chose the right vehicle.

Mr Nicholas Hughes is quite helpful, informative, respectful, transparent and attentive. Test drive was smooth, and satisfactory.

Awesome time in buying my new car at Park Place Lexus in Plano. The facilities are clean, spacious and inviting and the staff are all friendly and courteous. Special thanks to my salesperson, Drew Freeman. I highly recommend Park Place Lexus for a pleasant, stress-free buying experience.

Excellent service and attention all around. I would highly recommend their dealership to anyone buying a Lexus.

I want to start this out by saying that yes, I did accidentally send the wrong mileage to them on Friday, but they also had my VIN and the Carfax, they knew exactly what they were doing. I was told they would give me $12,500 for my vehicle, when I arrived I had to walk around to find someone, no one was even acknowledging me. The receptionist was on her phone and looked up once I was right in front of her. I had to wait almost an hour for my sales rep to arrive ( I showed up earlier than planned). I waited in the lobby and no one checked on me, no one acknowledged me. She finally arrived and I test drive the vehicle that I had already signed for on Friday, today is Monday. I go back and sign a few things, then I wait and wait and wait and wait, she finally comes back and tells me they will only offer me $9k for my vehicle because I put the wrong mileage. I said you had the Carfax and VIN, you could see. She said they have to go by what I said, well I said ok, can I get at least $10k, she said “I’ll try”. I wait and wait and wait, it’s a no. I say whatever, but I’ll never shop here again. I wait and wait and wait, finally sign the paperwork and then I go outside to wait. There was one nice guy that asked me a question, he was the only truly friendly person there. I just now saw that they have my old Highlander listed for $14,900, so I’m glad a Lexus dealership is full of crap and can take advantage of people and make almost $6k on the vehicle. You people could’ve stuck to the $12,500 you originally told me and still made a big profit. I will never ever ever shop here again and I will tell everyone I know to not shop there or any Park Place dealerships.

Sales experience was excellent and very professional. I’ve never had a good experience buying a car until I bought this car at Park Place lLexus

They did everything to make our experience the BEST!! Our salesman, Joel Pechauer was great, giving us incredible attention to every detail.

⭐️⭐️⭐️⭐️⭐️ In my 30 years of car buying, this was by far the best experience. Kenneth Adkins at Park Place Lexus made the process seamless, professional, and stress-free from start to finish. Highly recommend!