Park Place Motorcars Arlington

My service rep Veronica is great! My loaner car is always waiting and my service is performed on a timely Schedule! I am updated on what is going on with my vehicle and called when my vehicle is ready.

The process was quick and painless. This deal was better than the 1st car I bought. I came looking for a used car and came out with a 2026

I went to Park Place for installation of front left and right reflectors that I had purchased from eBay. My service advisor explained that the Mercedes mechanic could not install them because they were not OEM Mercedes parts due to liability concerns. However, he kindly offered to help install them for me himself at no charge. The fact that he had already installed one of the aftermarket reflectors showed me he genuinely wanted to help. He also explained that the aftermarket reflectors did not have a secure snap-on connector and might only be a temporary fix. While moving my car, he noticed the “Service A” light was on, and I decided to proceed with the maintenance and replace the reflectors with genuine Mercedes OEM parts instead. My service advisor, Jose Villarreal, truly went above and beyond. He took the time to help with the reflectors, scheduled same-day maintenance, and even made multiple phone calls to get me the best price possible. I really appreciated his honesty, effort, and outstanding customer service.

I was recently involved in a car collision, and my old Mercedes was totaled; so this brought me to look for a new Mercedes. I ended up purchasing a the exact same car I was previously driving: the GLC 300 because I absolutely love it! It’s the perfect size for me and the type of work I do. A gentleman named Femi was my sales rep. He was very friendly, knowledgeable, and I felt like he took good care of me.

Great service and quick repairs. I had a blowout and they said I have coverage so the cost is nothing. When I picked up my car, everyone was so nice.

Our experience with Jorge was, honestly, the worst dealership experience I’ve ever had. From the moment we arrived, there was no greeting, no handshake (The only reason he shook my husband’s hand was because my husband extended his hand first, and I wasn’t even acknowledged at all.), and no enthusiasm at all. We felt more like a burden than customers. I had to be the one to ask well can we run numbers to see what the payment would be like? To make it worst when it was getting late, he didn’t even want to run our credit application he told us to come back the next day, until I mentioned that we had driven over an hour to get there. After leaving and having to come back, he still didn’t offer something as simple as water. He repeatedly told us the contract would be ready in 5–10 minutes, then went to the front and sat on his phone while we waited well over an hour. Even after everything was finally signed, there was no congratulations or appreciation for our business. If it wasn’t for the fact that my husband really wanted the car, I would have walked away and never given this dealership (Jorge) our business. I would not recommend this location, and especially not Jorge. This was not customer service at all. Their website states: “At Park Place Motorcars of Arlington, your satisfaction is our top priority. From the moment you arrive, one of our knowledgeable Sales Experience Managers or Assistant Service Managers will help you every step of the way.” Unfortunately, that was not our experience in any way.

The staff treated me great. I was in and out in an hour. Veronica was very informative and she spent a lot of time making sure I understood the situation.

They have great customer service, very knowledgeable and professional people who work there. Their team is great at what they do.

From sales to service the personal we dealt with were courteous and professional. Madlan and Dylan in sales went beyond expectations to accommodate us.

Very professional sales representative listened to all our needs and our wishes in a vehicle and matched us up for the best option available and it was right on the spot