New Rochelle Chevrolet

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
72 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 5, 2019

    THE STAFF IS VERY FRIENDLY AND HELPFUL AND THE SERVICE WAS DONE IN A TIMELY MANNER. THE STAFF SEEMED TO BE QUITE PROFESSIONAL AND THE FACILITIES WERE... VERY CLEAN. THIS TYPE OF SERVICE MAKES IT MORE LIKELY THAT I WILL LEASE ANOTHER CHEVROLET PRODUCT FROM THIS DEALER.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 29, 2019

    They went above and beyond. I brought in in for an oil change and didn't even know my inspection had expired. They grabbed the bull by the horn and notified... me of the need and assisted in getting me in and out quickly and efficiently.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello there, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know. Take c...are!

  • April 15, 2018

    This was my first time here as my car is new. Very friendly and professional service. I had an appointment for 9:30 and by 10 I was out. I’ll be back for... sure

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy... to help!

  • 5.0 out of 5
    November 23, 2019

    They took great care of my car need and had me in and out of the shop in no time. I will always go to New Rochelle Chevy for service. Thank you again Daniel... and Mark.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    November 18, 2019

    I went there for an oil change. Service advisor Daniel Rosado was courteous and acted in a professional manner. I have been going to New Rochelle Chevrolet... service department for nearly 10 years since I bought a 2009 Chevy Malibu and help keep my car in perfect condition. The entire staff both sales and service are so good that I felt confident to purchase another vehicle from them.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we're happy to hear you had such a positive experience with our team! It's our commitment to ensure quality customer care by providing comforta...ble and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day!

  • 5.0 out of 5
    October 6, 2019

    They know their business, are very well organized, and got me in and out promptly. Staff is courteous and attentive. Waiting area is clean and provides... coffee and cookies.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any further questions, please... give us a call. We're always happy to help. We hope you have a wonderful day.

  • 1.0 out of 5
    October 6, 2019

    If I wasn't watching the tire rotation wouldn't have been done correctly. I had to tell the tech how to do it . I have reduced confidence in the quick... lube facility.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We strive to provide our customers with efficient and professional service, so we are disappointed to hear that yours was... not up to par. Please contact us at (914) 303-6017 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon.

  • 5.0 out of 5
    September 22, 2019

    Went for my first annual service. Paul and Emilio were helpful and took care of everything efficiently. Had to reschedule my initial appointment due to... my schedule but I was accommodated without issue

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

  • 3.0 out of 5
    September 21, 2019

    I went there with a 9:30 a.m. appointment for an oil change and the service consultant was very rude he told me that a 9:30 a.m. appointment doesn't mean... anything it just gets your car into the service department it could be 3 or 4 hours before the car has the oil change. No matter what I said he had a negative answer to. I don't know if I will ever go back there for service again

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (914) 303-6017 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    August 15, 2019

    WENT TO SERVICE MY CHEVY ON 8/15/19 AND IT WAS AN HORRIBLE EXPERIENCE!!! REQUESTED MAINTENANCE SERVICE WHICH INCLUDED AN OIL CHANGE, TIRE ROTATION AND... MULTIPLE CHECKS OF THE VEHICLE. UPON WAITING OVER 3 HOURS THE SERVICE WRITER TOLD ME THE VEHICLE WAS READY. I INQUIRED IF THEY ROTATED MY TIRES WHICH I KNEW THEY DIDN'T CAUSE I HAD THE WHEEL LOCK IN MY POCKET , HE TOLD ME YES..... I ASKED HIM HOW DID YOU DO THAT WHEN I HAVE THE WHEEL LOCK KEY HE WAS SHOCKED!! THEN HE CALLED OVER THE MECHANIC AND ASKED HIM DID HE ROTATE MY TIRES AND HE SAID YES I DID. THE SERVICE WRITER ASKED HIM HOW WHEN THE OWNER HAS THE WHEEL LOCK KEY HE HAD THE OH xxxx LOOK ON HIS FACE. SMH!!! THE SERVICE WRITER TOLD HIM TO TAKE THE VEHICLE BACK INSIDE AND ROTATE THE TIRES WHICH TOOK ANOTHER 45 MINUTES ON TOP OF THE 3 HOURS I ALREADY WAITED!!! UPON GETTING MY VEHICLE BACK SOMETHING TOLD ME TO CHECK THE LUGS ON THE WHEELS AND GUESS WHAT THEY FORGOT TO TIGHTEN THREE LUGS ON THE WHEELS!!! THIS DEALERSHIP IS HORRIBLE!!!!!! STAY AWAY!!!!!!! I WILL NEVER BRING MY VEHICLE BACK HERE NOR ATTEMPT TO PURCHASE A NEW VEHICLE HERE!!!! THIS PLACE IS FULL OF CROOKS AND CUT CORNERS!!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thank you for the review. We regret to hear your vehicle still had issues. Please contact us at (914) 303-6017 so we can work with you to make ...this right. We look forward to hearing from you.

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