Reviews
Vehicle purchase
I would just like to say Jon Brown will work his hardest to get you into a car even if you thought no way possible! Thanks Jon and to the dodge manager! Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Caring and interested staff/management
Attempting to but a car without perfect credit seemed almost too difficult of a task. However, Jeff Wyler Toyota of Springfield Ohio made it possible -- and even stood up for me with the Toyota lease "bank." I'm now driving a 2018 Rav 4 XLE -- the exact car I wanted. Thank you staff at Jeff Wyler for believing in me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great manager!!
Lance, service manager for Chrysler is awesome. Requested a tire rotation and was denied because one of my tires were going bad and the technician recommended it not be done. I asked Lance about it and he immediately told me that they should have been rotated because the bad tire was in front on my drive train and used for steering and made them rotate my tires free of charge!! He was upset about it which means he CARES about the service he provides to his customers!! BIG SHOUTOUT TO LANCE AS HE IS AN EXCELLENT MANAGER AND WOWS HIS CUSTOMERS WITH GREAT SERVICE!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
great
went over and above to get it done terry smith stayed late to close the sale gave me all of the info i needed about the 2015 buick verona
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast service
Took my 2016 Silverado in for repair, 2 hours and had my truck back and good as new. I would and will take my vehicles back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charged me $1000 for a repair that I didn't need.
I brought in my 2012 Hybrid Sonata in because I was having trouble getting it started. It would ding and give lights and go into auxiliary mode But not start. They said that my power relay assembly inside the hybrid battery was bad and charged me $1000 to fix it. They called and said it was done and guess what? I get in there and it's the same EXACT same problem. Same lights and everything. They call the next day saying my 12V (regular car battery) is bad and want $400 to replace it. I went to Advance auto Parts and got the battery and replaced it myself in Jeff Whylers parking lot for $170 and boom. My issue is gone. Why in the heck wouldn't the "experts" start with the simple repair first? Such as put my battery on a charger? Why go straight to a $1000 repair? They will not give me my money back and insist that the power relay assembly was in fact my problem but I am not stupid. The issue was the EXACT same after the repair. I would not recommend this dealership.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Efficient and friendly
The Factory recall, took just minutes. Friendly staff, Lance remembers me and explains what was done. Nice waiting area, with TV and drinks available. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terrible
Bought a used truck. Took it home the first day and the blower only works on high. Tried to get someone to fix it and the only thing they wanted to do is sell me insurance.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great people!!
Great service and people... Service department is always so nice and friendly. They get me in and out in reasonable time. Thank you for being friendly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Beautiful Ruby
Love my beautiful Toyota C-HR. Her color is ruby flame pearl but I call her Ruby! She had her one year check up today at Jeff Wyler’s. in Springfield and they took great care of her. They also took good care of me. They listened and followed through; were polite and considerate. Great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
