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Jeff Wyler Springfield Hyundai

(2,146 reviews)
Visit Jeff Wyler Springfield Hyundai
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 452-7851 (833) 452-7851
Used (833) 357-1151 (833) 357-1151
Service (833) 427-9352 (833) 427-9352

Reviews

(2,146 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Wyler Springfield Hyundai from DealerRater.

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New car

I bought a new car from them and within 2 weeks the brakes totally went out. They went over it with a “fine tooth comb” and could not figure out what was wrong. Eventually they replaced the master cylinder even though they could not say for sure that was the problem. After keeping the car for 2 weeks they want me to come and get it and drive a possibly unsafe car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

great staff!

My lease was up and time for a new one, I had a 2015 equinox. Very happy with it though no back up camera. The new ones come standard with it. My dealer was able to find a used one(2017) with all the same bells and whistles I had, plus a back up camera for a few less dollars a month. Couldn’t be happier with the easy transition from lease to purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

First time

I would recommend called my not using the web page to schedule service. They took care of me even though the schedule was messed up. Did not feel they were overly friendly though.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

great service

tia herbst was great - has a good customer relationship. service was quick and efficient. local to where I live. got a free care wash after I was done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceeds expectations !

I was very pleased with the purchase of my 2012 Mercedes from Wyler Springfield , From the beginning to the end everything went smoothly . The personalized service and attention to detail was outstanding . The sales personnel , managers and finance manager are all valuable assets to this dealership .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great sales experience

I went into the dealership knowing which vehicle I wanted to try. I went in with a pre approval from my current bank. Ann was able to do most of the paper work on my lunch to expedite the process. D J was able to negotiate a lower rate, which turned into a lower payment then the current car I had. Both made this experience a good one and I will return when it is time for a trade.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Had oil change with reset of service needed indicator.

Service indicator was not reset having to make another trip over there to have it done.. Not very happy that us was not taken care of at the time of service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Maintenance program

The 2 yr/ 25,000 mile free maintenance program was a real plus. It was easy to schedule and they were knowledgeable about the features. They helped me figure out a few features I had questions about. A pleasure to work with Jeff Wyler Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

price way too high

the price of my right tail light was too expensive. taillight on amazon was lower than $100.00 dollars.I don`t mind paying for labor , but $300.00 for a tail light is too much. IT really sucks. would suggest doing it your self. that`s my review.very unhappy.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Routine maintenance

Online scheduling, made getting my car into get serviced quick and easy. The service department was fast, friendly and efficient with getting my car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.