Napleton Mazda of Naperville

Was in the process of looking for a new car and Mazda stumbled into my algorithm. Took a look and of the other brands I decided on a Mazda3 Carbon. Tough car to find on lot but lucked out and after going through the approval and before picking my deal looked and saw the vehicle was at a sister dealership. Sent a message if vehicle can be brought down. Next day receive call text and email from Cynthia(she’s a sweetheart) that the car I looked at was still in transit…but they received the same vehicle from a different dealer that’s not on the site would I be interested. I told them absolutely if you can get it to Naperville. Next day car is in process of being moved and since I had previously shown interest they asked if I wanted to place deposit. During this time I had 2 other deals in limbo one with the competitor dealership they actually received the car from and my local Mazda. Both kinda didn’t want to deal on a car in transit and just asked if I wanted to deposit to hold the car then deal. I called Cynthia back and verified a few details and time frames she sent those to the manager Brittany(another sweetheart) got all the details hammered out without wasting time standing in the dealership. Sales pack handed off to Adam who reached out to confirm when I’d come in. Showed up and for the most part deal was done. Aside from the 1 1/2 hours before signing. They stood by the numbers and because of that everyone that played apart in the purchase from Cynthia to Brittany, Adam to Tonie and Anthony were all solid. Sometimes doing the lifting makes their job easier which makes it more an enjoyable experience. Much appreciated.

Dropped off my car to them at 730am on a Wednesday to Jaclyn told her the issues, she said we will definitely call you by 2pm with an update, doesn’t, I call around 5 and she says they don’t have any updates. I then let it go until the next day, called around 9am, 10am and 1030am, was transferred to the service center where phone would ring for 6-7min and I just hung up out of annoyance, finally called back and asked for the service manager, goes to VM. Called again and let the person know no one is picking up, she finally gets Neil the service manager to call back and he says ohh you’re car is fine we couldn’t replicate the issues, starts going over the issues and it’s not even the same problem that I told Jacklyn in the first place (even emailed her videos of one of the issues) when I dropped off the car. So I tell Neil that’s not the issue I dropped the car off for, he said ok well look at it and I’ll give you a call, 3 hours go by and no call, I then call again same thing as before just ringing or someone picks up the phone and then hangs up without saying a word. Finally get a hold of Neil, he said he fixed the issue and drove my car around for 2 hours and didn’t see the issue. Literally I pick up my car and the issue happened workin 20 minutes. Please do yourself a favor and just go to a different Mazda service dealer, they are incompetent and just don’t care enough to actually service your car properly. I’ve never been so frustrated and lied to by a service center before, clearly all they want to do is hold your car long enough and say they can’t replicate your issue so that they don’t have to do their actual job.

Dropped off my car to them at 730am on a Wednesday to Jaclyn told her the issues, she said we will definitely call you by 2pm with an update, doesn’t, I call around 5 and she says they don’t have any updates. I then let it go until the next day, called around 9am, 10am and 1030am, was transferred to the service center where phone would ring for 6-7min and I just hung up out of annoyance, finally called back and asked for the service manager, goes to VM. Called again and let the person know no one is picking up, she finally gets Neil the service manager to call back and he says ohh you’re car is fine we couldn’t replicate the issues, starts going over the issues and it’s not even the same problem that I told Jacklyn in the first place (even emailed her videos of one of the issues) when I dropped off the car. So I tell Neil that’s not the issue I dropped the car off for, he said ok well look at it and I’ll give you a call, 3 hours go by and no call, I then call again same thing as before just ringing or someone picks up the phone and then hangs up without saying a word. Finally get a hold of Neil, he said he fixed the issue and drove my car around for 2 hours and didn’t see the issue. Literally I pick up my car and the issue happened workin 20 minutes. Please do yourself a favor and just go to a different Mazda service dealer, they are incompetent and just don’t care enough to actually service your car properly. I’ve never been so frustrated and lied to by a service center before, clearly all they want to do is hold your car long enough and say they can’t replicate your issue so that they don’t have to do their actual job.

Purchased a used car and extended warranty. Two days later the check engine light came on it is was a $7500 fix on a $8500 car that was all of a sudden not covered under the warranty. Had to fight to get back what we paid for the car but they refused to give the full amount and ended losing $1700 they would not give back. Had to get a more expensive car, pay more for the warranty with less time and available mileage. The experience was not a pleasant one and left feeling taken advantage of. Beware of purchasing a used car from them. Would never recommend.

Visited this dealership to learn about the Mazda lineup, and walked out shaking my head. We were met kindly by a person at the front desk, but were turned over to an unenergetic young sales person in Joe. He didn't seem interested in helping or trying to sell us a vehicle. We ended up buying a different brand from a professional dealership and sales person that same day.

Recently had a great experience helping my daughter buy a new Mazda. Our salesperson Rosa and sales manager Mark couldn't have been easier to work with. Showed her a few cars and colors. No high pressure to stay when she wanted to go look at a few other brands. Once she had settled on the Mazda, working the numbers and finalizing a deal was very nice. One of the best car buying experiences I've ever had. Thanks Napleton Mazda!

I looked at many cars and did much research., I ended up buying a Mazda CX 50 from napleton Mazda of Naperville. Gabby was the best sales person on the planet and the dealer treated me fair. I totally recommend.

Parts and service is horrible. They try up charge on everything including regular price alignment with a flyer stating 179 and they say 199. I have been a mazda customer since 2008 with 5 cars, never again will I purchase a vehicle from this location or napleton mazda again. Don't purchase due to the lies and up sales.

Easy to business with. No pushy/hokey/high pressure sales tactics. Our salesperson (Brian MacGee) was extremely knowledgeable, patient, helpful, and courteous throughout the entire process. In the end we felt like we were treated fairly and professionally.

Great friendly staff very helpful best experience at a car dealership They did everything they could to help me into a vehicle