Reviews
Fantastic Dealership
Great dealership. Ask for Q, he took care of us very well, and helped us get the best price we could.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service
Mayra Contreras made car buying at Keyes Lexus in Van Nuys a very pleasant experience. She was very helpful and honest. She gave us the best deal available and was so efficient that we were able to walk out of the dealership in a little bit over one hour!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience leasing my IS350
This is the third time that my wife and I have leased from Keyes Lexus in Van Nuys. I'm on my second IS350 FSport and my wife recently traded in her 08 Lexus RX350 for the NX200t. When I did my first lease I spent about an hour at the dealership to do paperwork and go over exactly what I wanted as far as options, color, etc. They delivered the car the next day to my office! I signed the paperwork and drove it home. By far the most hassle free experience I've ever had getting a new car. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent sales experience!
Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional! Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be! Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive. Dont hesitate to go to keyes lexus and make sure you ask for SHAW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding sales experience!
Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional! Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be! Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive. Dont hesitate to go to keyes lexus and make sure you ask for SHAW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying car
Absolutely amazed with Domenic as a profesional! A+ Dealer! The facility is great, clean, the staff is very friendly and helpful, hope to deal with them again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service
My sales person was Gary, who was very professional and helpful. And so I am giving 5 Star to this dealership because of him. The dealership is also very good. And although they could have given me a little more discount I am not upset as the price of the car was at the market value. So I will give 5 star and would recommend this dealership to others. Keep up the good job Gary.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great deal
I got an excellent deal on my new car, and the sales person was very efficient and friendly. I would go back there again and would recommend particularly the sales person that I dealt with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
our new 2013 es 350!!!
Ellie Shafiee told us about a deal which I said sounded too good to be true. Exchange our two year old Lexus which we were very happy with for a brand new Lexus, same car, just brand new. No down payment for a new lease, same payment. I was skeptical but everything she promised was true and we couldn't be happier. Thanks, Ellie!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Experience!!
Leased a Lexus CT 200h F-Sport - Salesperson was Taylan, numbers guy was Kaalan, and finance guy was Oleg. I have no complaints! Felt like I got a really good deal on a gorgeous car and I'm extremely pleased! Special shout-out to Taylan, this guy worked really hard to make this deal happen and keep me happy. He's an asset to Keyes and I hope they reward him with some big bucks...nice guy! E. Pierce
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
