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Toyota of Gladstone

(7,762 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(7,762 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Accommodative and respectful

Emileigh made the process easier than any I’ve experienced buying a vehicle. She is very knowledgeable and instantly made anything I ask for available. Additionally Emileigh was great at communication , always easy to get in touch with by any means. I was really impressed with the respect and thankfulness with which I was treated. Overall a superior experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much Rodney! We are so grateful that you gave Emileigh the opportunity to earn your business. Congratulations on your new Highlander. Welcome to the Toyota of Gladstone family and please let us know if you need anything at all.

Great experience

I expected to end up buying from a "no haggle" dealership, but the price negotiation process was so easy and comfortable at Toyota of Gladstone that it changed my mind. It's hard to say no when a dealer gives you everything you ask for. My salesperson, Emileigh, was not at all what I expected. She was very pleasant and casual - not pushy in any way. I will continue buying from Gladstone as long as they employ excellent salespeople like Emileigh.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

What a wonderful story! Thank you for sharing it with us. We are so happy that you allowed us the opportunity to shine for you. It sounds like Emileigh did just that. Welcome to the Toyota of Gladstone family and please let us know if you need anything at all.

A start of a family

After being denied from dealership to dealership. Toyota took a chance on me and gave me an opportunity to experience the beautiful world of adulting. Getting me into not only one but two beautiful trucks and going above and beyond to make sure I was and still am satisfied with my purchases. Couldn't ask for anything better than this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nikkia, thank you so much for sharing this! We are so happy that you allowed us this opportunity. Welcome to the beautiful world of adulting and to the Toyota of Gladstone family. Congratulations and please let us know if you need anything at all.

The absolute best service

I walked in to Toyota thinking I was just going to hear another salesman preach me his pitch. But instead I didn’t get that kind salesman at all. I got treated by an amazing salesman that treated/ talked to me like a real human. He cared about what I actually had to say and if I had any concern he was there with a real answer; he wasn’t there to guilt trip me into selling me a car that would make it so I was in over my head. He was there to fill my needs. He was kind and patient with my process. Both Eric and Jeremy were on the ball rolling with me. This is the greatest experience I’ve ever had with any dealership I’ve been too. I can’t thank you guys enough!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you Sarah! Your story has made us smile and we are so proud to have provided you with such a wonderful experience. Congratulations and welcome to the Toyota of Gladstone family.

Friendly Service

My husband and I were able to get the minivan that we need for our growing family. Our most kind and friendly sales person Eric was able to get us in and out in about 4 hours. Thank you so much for taking care of us once again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new van! We are so happy that Eric was able to provide with such a great experience, thank you for allowing him the opportunity. Welcome to the Toyota of Gladstone family and please let us know if you need anything at all.

Great experience!!!

I usually hate when I have to shop for a new car , but Carl and Eric made the process as smooth as possible , they went above and beyond to make sure that I was happy. I highly recommend the Toyota Gladstone , and I will definitely going back there .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for sharing this Nobrega! We are so happy for you, congrats on your new Toyota. We are so proud that we were able to help you in such a positive way. Please let us know how we can help you and welcome to the Toyota of Gladstone family.

Expectations met.

Emileigh worked with me from start to finish. I was upfront with my wants and needs and she did everything she could to meet them. It was a much simpler process than it has been in the past. Emileigh and Toyota of Gladstone are great and I'll be back to see them when I need to get my next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much Cole! We are so happy to have had the opportunity to help you find the right 4Runner. I sounds like Emileigh did a great job welcoming you to the Toyota of Gladstone family. Congratulations and please let us know if you need anything at all.

My new Camry!!

I love my new Camry!! Eric and Scott were very helpful in getting me exactly what I wanted! I also love the 47mpg my 2019 Hybrid Camry Se is going to get! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you very much Wendy!

Professional and Reliable

Jared kept in touch. He remembered what I was looking for and made great suggestions. I didn't buy a car, but will recommend this dealership and go back there when I'm in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much Deanna! We are so happy that Jared did such a great job for you. Please let us know if you need anything at all and we look forward to helping you in the future.

Jay couldn't have been more patient or helpful

I worked with Jay for a couple weeks to find me just the right new to us car. He was patient and helpful sending me photos and links so I could do my research and make this experience fit into my busy schedule. Once we found the right car for us the actual purchasing/financing was easier/quicker than we expected. The finance manager Rudolph showed us our options and worked with us to get the warranty and payment we wanted. Thank you Toyota of Gladstone for making this the right experience for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this story with us. We are so happy that you worked with Jay and had the patience with us while we found you the right car. Congratulations and welcome to the Toyota of Gladstone family.