Jaguar Land Rover Scarborough

4.6 out of 5 4.6

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
45 lifetime reviews.
  • 1.0 out of 5
    November 20, 2020

    I am in the market for a Range Rover and reached out via email. I received a prompt response. The Velar I inquired about, which was their advertised lease... special, was conveniently unavailable. Not a problem because I am between a lease and a purchase. However, after a few extremely short emails with a sales person, I was told that I am not in their “market area” and they won’t provide me any information or even sell a car to me. I am in NY and found a very close match to what I am looking for on their lot, which is why I reached out. They are not willing to deal with you unless you come in, which is odd because...Covid. Even if you go in and aren’t in their “market area,” they won’t deal with you. I’ll gladly take my business elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We apologize that we could not work something out for you, Matt - as we've explained, we are not set up to do business in New York and only sell vehic...les in our market according to the preferences of our manufacturers. If there's anything we can help clarify for you, please don't hesitate to reach out directly. Thank you, Ron McIntyre - GM - (207) 883-0161 x 4101

  • 5.0 out of 5
    October 4, 2020

    I recently acquired a Range Rover Velar from Land Rover Scarborough, and was assisted by Jordan Velar and there aren’t enough nice words to say about this... sales experience. I started buying Land Rovers about twenty years ago because of the company’s no-hassle sales approach, and straight-forward communication. Well, Jordan surpassed any stellar experiences I’ve had in the past. Curious, thoughtful and professional, Jordan assisted me in every facet of the sale, all while reassuring me that all was well. Why did he need to do that? Well, he didn’t. But he went above and beyond to meet my very unique needs. One, it’s COVID and I was traveling with a child with underlying health conditions, and Jordan made so many professional accommodations to make us feel safely distanced. Next, I was driving to Cape Cod with a car packed for the week when a coil spring broke in my LR2. Within two hours, I’d test driven the new car I wanted, gotten a quote from service for my trade-in, had my sales paperwork prepared and transferred a week’s worth of vacation prep from one vehicle to another. The entire process was streamlined and unbeatable. I haven’t gone to a dealer other than Scarborough Land Rover for fifteen years, and Jordan has cemented that commitment for a lifetime.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Jaguar Scarborough for the past 15 years, Shannon! We're so happy to hear that Jordan earned your business, and took such great... care of you during your last purchase! We look forward to having you as a customer for life!

  • 5.0 out of 5
    August 7, 2020

    Mikhail Blackman Top Sales Consultant. Without writing a book he made this a great buying experience. There were some hurdles but he navigated them and... got our new Range Rover delivered

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave Jaguar Scarborough, this 5-star review! We will pass along your kind review to Mikhail! See you next time!

  • 5.0 out of 5
    July 30, 2020

    We just purchased a 2017 Land Rover Discovery. We laugh that we only came to look but ended up purchasing. Kudos to Mikhail Blackman our sales rep. The... Discovery sold itself but Mikhail took time to make sure we understood all that the car can and will do for us. Our overall experience at the dealership was very positive. We were greeted immediately and cordially and were never kept waiting unnecessarily. Thanks Mikhail and team. We are now part of the Land Rover family!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to tell us how we did, Annie! We're so happy to hear that Mikhail provided excellent service during the purchase of ...your 2017 Land Rover Discovery! We're so happy to have you in the Jaguar Scarborough family!

  • 5.0 out of 5
    July 26, 2020

    They were amazing across all categories. Misch and Debbie were so wonderful. Great people and great service. They went above and beyond to exceed expectations.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for visiting Jaguar Scarborough! We're so happy to hear that Misch and Debbie took such great care of you! See you next time!

  • 5.0 out of 5
    July 20, 2020

    I have for years told my husband that my last car would be a Land Rover but once at the dealership I fell in love with the 2020 E-Pace Jaguar. I was just... at the dealership to look but drove home in my new jag. I still cant believe that my dream come true. Jordan and Debbie were so helpful and patient with me for all my questions and concerns. I will not go anywhere else they are the best!! And I love the hat too!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for telling us how we did, Molly! We're so happy to hear that Jordan and Debbie helped you find your new 2020 E-Pace Jaguar! We appreciate y...our business!

  • 5.0 out of 5
    July 2, 2020

    Buying a motor vehicle should not be something that you approach with fear and trepidation. Fear that you will be oversold and you will be sold the vehicle... that earns the most commission for the sales person and profit for the dealership. I have bought two vehicles now from the Goodwin Motor Group. In 2013 I bought a Chevy Silverado from their Brunswick location and just yesterday I bought a new Land Rover Discovery Sport from their Jaguar Land Rover dealership in Scarborough Maine. The process has been a long one for sure. It started in December and was coming to fruition in Match when COVID-19 struck and put everything on hold. It seemed that it was done until 2021 until a sequence of events rejuvenated the process on Monday. Within an hour the deal was wrapped up and I picked up the vehicle yesterday. In all this time my Sales Professional Mikhail (Misch) Blackman was there for me whenever I needed something. Whether it was a trade value, a test drive at the Bedford NH location or just answers to technical questions, he was there even when he was not working. A consummate professional with product knowledge, social skills, patience and a sense of humor. Thank you so much Mikhail and thanks to the Goodwin Group for giving him an environment where he can foster and develop relationships in a professional manner. If you tired of the intimidation from other dealerships, go to Jaguar Land Rover in Scarborough Maine and ask for Mikhail-tell him I sent you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to tell us how we did, Mike! We appreciate you choosing, Jaguar Scarborough, and are so happy to hear that Mikhail provided... great customer service. Enjoy your new Land Rover Discovery Sport!

  • 5.0 out of 5
    June 9, 2020

    Jordan and Debbie were amazing to work with!!!! Would definitely recommend them to anyone looking for a great group of people to buy a vehicle from!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for recommending Jordan and Debbie at Jaguar Scarborough, Adam! See you next time!

  • 5.0 out of 5
    March 29, 2020

    Misch helped secure my decision to buy the Land Rover Discovery. he was great at reviewing every feature of the vehicle with me, quick to respond to all... my emails, and respectful during some tough discussions. And what I am most impressed with is the treatment I received after I bought the vehicle! I know now that Misch will always be available to answer questions and provide service for years to come. That's an extremely comforting feeling and what separates this dealership from others I've bought from.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 24, 2020

    My purchase of a 2020 Evoque was an overall excellent experience. My salesman, Mikhail, was extremely helpful during the purchase and had my interests... a priority. I would purchase from Mikhail again!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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