BMW of Sterling

I purchased my 2015 JCW Countryman out of state, so maybe my 1st mistake, BUT being from a Mini Dealership I expected all maintenance items and inspection would be 100%. I drove 6 hours from Ohio to pick-up the vehicle a couple weeks after the sale was completed. About an hour into my drive I got a message on the screen about an engine fault. I messaged my sales associate with the info and asked that they look into this as, this could be a big problem. I never heard back from the sales manager or my salesman. I called a couple days later about the issue, was told I would get a call right back and never did, this was from the finance manager. Well the issue persisted and I took it to my local Mini dealer here in Ohio. Guess what, bad turbo, $4500! You cannot tell me that the turbo suddenly went bad on the drive home and only a couple hundred extra miles. My dealer (who I have used for years and trust) told me the code was stored and another dealer would have seen it. I emailed back and forth with Julius Green the GM, with no care and no response about my issue. I need to speak with someone hire up to actually help get my issue resolved. Julius lack of caring or support is amazingly poor. Have some pride in your sales and support Sterling BMW. The sales experience was quick and fine, but the after sales support was terrible! I wouldn’t recommend this dealer to my worst enemy. I hope someone that cares and can help sees this review.

Excellent service and professionalism from Cedric Singleton! This is my second time Cedric has serviced my vehicle and he has not let me down yet!

Excellent service and professionalism from Cedric Singleton! This is my second time Cedric has serviced my vehicle and he has not let me down yet!

Sean was excellent and I would highly recommend him. He made getting my car serviced at Sterling a real pleasure.

Dealer Julius Green and Driveway took my deposit $15,000.00 in March 2022 and 4 months lost the contract. They couldn’t getting funding so I returned the cars after 10 months and it’s been 60 days but still no refund of the 15k deposit. They don’t respond to calls or emails.

I walked around this BMW dealership for 40 minutes today not one single person of the 20 people working there offered to help me I will never purchase from this dealership

I've been to this dealership three times for service for my BMW X7 and have not had a positive experience. Oddly enough I've submitted several post-service reviews with zero follow-up from anyone in either the service department or dealership, so out of sheer annoyance, here's my feedback after my third and final time visiting the Sterling BMW service department. 1) Greet your customers when they walk into your service department. You're BMW. You're a luxury dealership. Have someone there lift their heads and make eye contact, or better yet, have a dedicated person there to check in your clients. Don't make your customers have to walk up to someone, who has their head buried in their computer and ask them if someone can help them. I've dealt with this now both when I've driven my car into the garage as well as when I've parked outside and walked in. It is VERY uncomfortable to not be greeted and feel like I'm bothering someone.... and this happens EVERY single time I walk in. 2) Call your customers with updates. Your texting service does not replace human contact - especially when it takes forever for someone to respond. I was sent an email with a link to show the progress of my car. Sadly, this link never updated the progress and I had to text my service advisor to find out the status. See picture of screenshot taken 2 hours after my service person returned my text saying service was complete... 3) I brought my car in for a specific reason - yet, I had an inspection done for services I never asked for. Then, I received a text - NOT a call - to approve the recommendations totaling approx $2300. 4) Nobody ever called me to tell me / nor text me that my car was complete, or that they couldn't replicate the issue I was having. I had to follow up with them 5 hours later ... via text, because nobody answered the phone number provided for me to speak with anyone in your service department. 5) I wasn't provided a loaner vehicle, so I needed a ride from my work to your dealership to pick up my car ... that still wasn't showing complete on the link Service Status link. When I texted my service person for a ride, it took 45 min for someone to call a Lyft... and 20 min for the driver to get to my location. I was inconvenienced another hour because nobody answered the phone again when I tried to call. After three negative experiences in your service department over the past 18 months, I would rather drive to another dealership and give them my business as I'm clearly an inconvenience at yours.

When I arrived at the BMW of Sterling dealership on Feb 8 for some required maintenance work, I was immediately met by Carlos, a Service Advisor. Carlos documented my concerns and directed me to the waiting area. Carlos continuously kept me informed of the status of my X-5 repair and after receiving the recommended repair work from the mechanic, requested my approval to move forward with the repair work. During the entire time I was waiting at the dealership, Carlos was very professional and helpful. I strongly recommend Carlos as a Service Advisor and BMW of Sterling for the repair of any BMW that requires service and/or maintenance.

Took BMW yesterday 2/6/23 for 22V-119 recall and inspection. The inspector and service advisor both said left inner rod need replacement and therefore failed the car inspection. The repair cost will be $910 + $195 alignment. I took the vehicle to another BMW dealer and requested a second opinion. The inspector at other BMW dealer said there is no need for rod replacement and certified the vehicle under VA State standards. Upon pick-up, at 3:45pm there was only one (1) service advisor for four (4) clients waiting for service. Be aware of scam !

Took BMW yesterday 2/6/23 for 22V-119 recall and inspection. The inspector and service advisor both said left inner rod need replacement and therefore failed the car inspection. The repair cost was $910 + $195 alignment. I took the vehicle to another dealer and requested a second opinion. The inspector at other BMW dealer said there is no need for rod replacement and certified the vehicle under VA State standards. Upon pick-up, at 3:45pm there was only one (1) service advisor for four (4) clients waiting for service.