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GMC of Rochester

(160 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (507) 208-7005 (507) 208-7005
Used (507) 322-1055 (507) 322-1055
Service (507) 208-7045 (507) 208-7045

Reviews

(160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of GMC of Rochester from DealerRater.

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vehicle purchase

Efficient and attentive personnel made the purchase of a new car easy and stress free. Salesperson was knowledable and made the transition to the new vehicle seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly and efficient

Setup my financing quickly and had my vehicle ready for me as planned, Mr. Schmidt did a great job explaining the features of my vehicle as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Painless

Scott Schmidt made the whole process of trading in my old car for a newer one very easy. He was very helpful in all aspects and even helped me connect to Bluetooth and activated my XM and OnStar as well as canceling the OnStar for my old vehicle. If I'm ever in the market for another car, I would definitely ask for him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Our salesman went way beyond what we expected in explaining the features of our new truck and was very courteous and professional and we would definitely buy from him again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent car buying experience

The staff at Lupient was great. I wasn't sure what I was looking for when I got there. Everyone was very helpful and I'm very happy with my new GMC Acadia. I will definately go back to see Dustin, Brent, and Cody for my next vehicle. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

You're more than just a sale to them!

I just love Lupient Nissan! I bought my used 2003 ford explorer from them 5 years ago and got a great deal and loved my explorer but was ready for a newer vehicle. I had 3 vehicles in mind and emailed out to the dealerships. Since I work in a call center I can only take calls on my breaks and that is not how I wanted to spend my break. Being a female in a predominately males sales force, you learn quickly some dealerships don't take you seriously and it didn't help that I had a low down-payment and a tight budget. However that didn't matter to Elora Kennedy at Nissan. Not only did she respect my request to work only via email but she stayed in touch with me until the test drive AND she knew I was test driving other vehicles and she respected that. I will tell you one of the other dealerships I went to made me sit and wait while they printed off comparison sheets to the other vehicles and pretty much told me that if I didn't buy from them I was making a mistake. If you have to degrade other companies to make a sale then you don't have my business. Needless to say after I test drove two other vehicles, I went back to Elora who simply wanted to know how it went, not as a salesperson but as if she was my friend who genuinely cared. Not only did I fall in love with the Rogue but her customers service was a cherry on top!! She was amazing to work with AND she didn't give up on my crappy down-payment and budget. She worked hard getting me a Rogue that fit my financial criteria. Tonight I came home with the newest vehicle I've ever owned and it's amazing! Thank so much Elora for not pushing me aside and taking care of me and my family! I will be back for when I am ready for my next upgrade!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2016 GMC Acadia Purchase

Our salesperson Austin was awesome. We never felt pressured by him during our visit and that made us confident that we were getting the best deal possible. The Sales Manager Brent was also great! We would defiantly purchase from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was very satisfied with the service in all departments

I went in not anticipating buying anything and left with a great vehicle without any pressure or judgment. The finance team make things quick and transparent and set me up with a great warranty even on a used vehicle. Overall it was a great experience and would definently recommend them to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fast service. Great friendly staff.

Did a lease buy out. Everyone was great to work with. Plus very friendly. Would come back again for my next car. Which is next year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Honest pricing and great service!

Elora was our sales person and was nothing but great from the beginning. She had worked with me for several weeks on finding our new vehicle. Our vehicle of interest had actually been sold before we had the chance to make the trip, but she then offered us the exact same deal on a better model that they had in stock. Excellent communication and down to earth. If you prefer to be treated as a person rather than another sale, work with Elora.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.