EchoPark Automotive Plano

4.7
(55 reviews)

Reviews

4.7
(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

Yeah!!!

Awesome experience. Drove away happy again. 2nd time purchasing from Echo Park and I will consider it again when I need another vehicle.

2.0

Echo Park dealership experience, Plano.

I?ll start by saying if you go here, the only good thing about the car buying experience was Shelton. Good guy, good salesman, went out of his way to sell us this car, and it is the single and ONLY reason we bought the car, as without his personality, we would have walked away, and here is why. Once my wife and I both test drove the vehicle, we loved if. It fit all of the specifications we were looking for: mileage, year, make, model, and price. I knew exactly what I wanted to pay, and even used the calculator on the ECHO PARK website to see what the payments would be, over 36 and 48 months, because I wasn?t sure which I would go with. Once we got the final financing figures from the finance guys, they told us they only did IN HOUSE financing, and didn?t accept outside financing. Then we were told they won?t finance any less than 54 months, but heavily suggested 60 months or more. (More interest for them). I asked why, on the website, would it let me see what my payments were for 36 and 48, and got no answer, just a blank stare. Then I checked the final price they had me down for, and it should have been $13,800, and they had it down as $17,000!! After looking closely, they had added three protection plans to it, including ?ding? protection, and overall protection. Always check the fine print, because that would have been an extra $3,200 they?d have made dishonestly. I told them to scratch all three protection plans, and then they came back and told me 60 months would be 9.8% financing !!! My credit score is 859, which falls in the EXCELLENT category! They told me that I needed to be ready for a higher interest rate because interest rates had just got up around the country. MY BANK AND TWO OTHER PLACES I CHECKED WITH, WITH MY CREDIT RATING, offered me 5.9%. (In house financing - now I hope everyone dealing with them sees why). Just in case you?re wondering, that?s a $3,200 swing my way after the refinance I did after we purchased the vehicle. So there is another way they tried to squeeze $3000+ out of me, hoping I didn?t understand or know how to do math. In the end, I just can?t support a company when they are up front and honest, and charge that high an interest rate. What do people with AVERAGE OR LOW credit scores have to pay? Just curious. I won?t be a repeat customer, but if you HAVE to buy from them, ask for Shelton, and then refinance. Takes about an hour of your life to have to mess with refinancing, but I was hoping a dealership would surprise us with an upfront price and a deal we could agree on, so we could be repeat customers. Won?t be back. (I?ll also be happy to show you the paperwork and my credit score if needed to back up my story)

5.0

Very nice car, easy process!

Love my Lexus! Shelton handled everything quick and with care, go ask for him if you stop by the Plano location!

Dealer response

Hi, Tahirah Mitchell we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas (Plano)!

5.0

Great Buying Experience

Bought a 2019 Civic from Todd at EchoPark Plano. No pressure tactics, straight forward deal with competitive pricing. Best car buying experience I have had at a dealership.

Dealer response

Hi, Brian P we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas (Plano)!

5.0

Ford F-150 purchase

Great experience and am very happy with me Ford F-150

Dealer response

Thanks for the 5 stars! It means a lot to the entire team!

5.0

Buying experience

I had a great experience with you . Thank you so much .

5.0

Excellent

Very easy and simple and enjoyed the process. My granddaughter loved her car.

Dealer response

Hello Ziggy!!! I am going to make sure that your granddaughter continues to love her car! Thank you for the wonderful review!

5.0

Best experience in my life with Cristhian garcia

Never had a better experience in my life I recommend you to go and ask for Cristhian Garcia, lisa is also the best taking care of our we owe go see them. coffee is also amazing

Dealer response

We love playing matchmaker – so glad we could help you find your dream car.

5.0

Love ut.

Our salesperson was very professional, attentive, kind. So far great experience.

Dealer response

Thank you for taking the time to leave us 5 stars!

5.0

Car purchase

Mark was very helpful with making sure I got the car with all of the features I wanted. I am very happy with my purchase

Dealer response

Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Dallas (Plano) they made your day.

See all 55 reviews