Skip to main content

West Herr Acura of Buffalo

(271 reviews)

Reviews

(271 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Acura of Buffalo from DealerRater.

Want to share your experience with this dealership?

Write a review

Great dealership Great service everybody do the jo

Great dealership Great service everybody do the job professional I will shop again with this dealership David Lempko Thank you very much Good work with you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Quality Service

The service procedure is attentive and efficient. Mark checked me in and informed me as to what to expect. The waiting area is pleasant. Mark kept me informed as to the status of the service call and went over the actions taken. Top notch customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

West Herr Acura service team

The employees at West Herr Acura are very knowledgable and accommodating. I am very satisfied with the quality of their work and the quality of their facilities. I will happily return for future service of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great staff great dealership

Can’t get much better than this team of pros genuinely friendly and nice Really care about your experience great follow up after leaving the dealership Without a car and that’s why I left with a new car The next day Love Westherr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Mark and Matt are the best reason I get my service done...

Mark and Matt are the best reason I get my service done at West-Herr Acura. They are the best. knowledge precise and everything is taken care of in a timely matter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great staff!

Paul was great! From the moment my wife and I walked in to when we were signing the papers for a new MDX a month later we knew where we were at every step of the way. I will be doing business with these guys in the future. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Efficient friendly staff Explain everything before they...

Efficient friendly staff Explain everything before they provide any service. Quick service Give estimates before doing any work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly and efficient.I knew what I wanted; Kevin found...

Friendly and efficient. I knew what I wanted; Kevin found me my new car. Overall a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Can’t go wrong with West Herr Acura

I’ve never purchased a car so effortlessly. I drove all the way from Ohio to make the transaction. Andy was awesome from the first conversation we had over the phone. He took care of all of it, even talking to my insurance agent. He answered all my questions whenever I had any and never made me we wait for an answer. The entire dealership was customer friendly. I recommend this dealership to everyone who wants to buy an Acura. Andy rocks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Always great at West Herr

It is always a great experience at West Herr Acura of Buffalo! I have my MDX serviced there every time. The technicians are very knowledgeable and professional. I would highly recommend them for any of the services they offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No