Service at Acura of athens
I only go to your dealership for service because I know I lo get excellent service and customer care
Thank you Karen! Glad we are taking great care of you and your vehicle!
Service at dealership
I only use this dealership for my car because I get exceptionally great service and customer care
Thank you for the review and 5 star rating Karen! We look forward to serving you in the future!
The only thing that could be better is loaner vehicles so people could do errands instead of waiting in the show room. Especially when you schedule an appointment well in advance and ask for a loaner.
Always have had great service from Acura of Athens. Friendly and always go out of their way to help you have a pleasant visit.
Thank you for your review and your continued business!
Acura of Athens always provides excellent service on my 2011 Acura and gives me good analysis of problems as well as scheduled regular maintenance. Costs are about average, but usually I have a discount which helps to Lowe some of the costs. Diana Perez, and service staff are very professional and give extra attention to needs of clients. Overall, I am always pleased with outcomes on quality and competence in dealing with Acura of Athens.
Thank you for your review and for being a loyal customer, June! We look forward to continue taking care of you and your vehicle.
Acura service was great
I have been satisfied with the service for may years
Thank you for your review! We are so pleased that you have been satisfied with our service!
New car purchase
I live in Hendersonville, NC and the car selection in my area in subpar. I have been contemplating the idea of a new car for months. So this particular Saturday morning I received a phone call from Brandon. His kind demeanor over the phone, and the metion of cookout to my husband. lol. My husband, myself, and our sweet mannered doberman Booker, were off for a 2.5 hr. road trip. The staff treated us with such kindness. Including staying a bit late to seal the deal on our brand new 2021 Acura TLX SH-AWD A SPEC. Brandon even washed the new car while we were signing our papers since the service department was closed that day. He didn't want us to drive away with a less than shiny new car. My husband and I have never purchased a new car before. We are certainly glad we bought it here. Well worth the drive. Even after our purchase I've gone back for those few extras I'd like for the car. They still greet me the same way. Although disappointed when I don't have the dog with me. Apparently somewhere in all those papers we signed, the deal became that if I come back the dog had to too. Anyplace that loves our dog as much as we do is a winner in our book.
Jennifer we do love animals! We had 3 dogs buying cars with their owners that day! It made us smile! Glad you had a wonderful experience with Brandon! Thank you so much for the review! Enjoy your TLX!
Once again Joe Hulen goes above and beyond
I have learned that what makes a world class organization stand out is the people that consistently go above and beyond. While I did not purchase my Acura at Acura of Athens, if I continue to get the high quality service and support I have experienced during my past two service visits, there is no doubt that I will definitely turn to Acura of Athens when it comes time to get a new Acura. During both service visits, Joe Hulen has been extremely supportive, provided clear communication regarding the maintenance service, and more importantly has treated me like a valued customer. The last time I dropped my car off, Joe recognized me instantly, helped find me a loaner car (which I had not scheduled), greeted me with a warm smile, and even remembered my name and the company I work for. I honestly felt very welcome and Joe's professionalism has resulted in me developing trust and confidence in the team of Acura of Athens. I highly recommend this dealership, service team, and especially Joe Hulen (Service Advisor). He really is a great guy and will take great care of you as a customer.
Thank you for your review Mr. Montalvo! So glad Joe took such great care of you! That's is what we strive for here at Acura of Athens ... going above and beyond! We appreciate your business and look forward to serving you in the future!
Love the service at Acura of Athens
Joe, Dan and Diana all provide wonderful customer care. I trust the service techs and the complimentary shuttle service makes it easy to bring my Acura in for service as soon as the maintenance minder lights remind me!
Thank you Katherine! We appreciate your business!
Great service department!
The service department was very friendly and made me feel like my car's repairs were the highest priority!
Thank you for your review Kenneth!