Reviews
Still waiting for multiple people to talk to there
Still waiting for multiple people to talk to there manager. They sold me a rust module but didn't bother to install it or schedule to have it installed. I WANT MY $1000 back yes it can go back to the bank. Going on 5 weeks of runaround. Also didn't bother to have the recall taken care of. It's only been in recall for 8 months pretty sure they could have figured that out. But I guess that's my problem also
Still waiting for multiple people to talk to there
Still waiting for multiple people to talk to there manager. They sold me a rust module but didn't bother to install it or schedule to have it installed. I WANT MY $1000 back yes it can go back to the bank. Going on 5 weeks of runaround. Also didn't bother to have the recall taken care of. It's only been in recall for 8 months pretty sure they could have figured that out. But I guess that's my problem also
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced. At Candy Cars, we strive to provide exceptional service to all our customers. We understand the importance of timely installations and have made multiple attempts to coordinate with you to complete the necessary work. Our team has reached out on several occasions to schedule the installation at your convenience. We regret that we haven't been able to connect successfully. We value your business and are committed to resolving this matter to your satisfaction. Please contact our service department at your earliest convenience so we can arrange a suitable time to complete the installation. Your satisfaction is our top priority, and we look forward to the opportunity to make things right.
Brandon was great through the whole process.
Brandon was great through the whole process. Hassle free and great customer service. thanks Brandon!!
Brandon was great through the whole process.
Brandon was great through the whole process. Hassle free and great customer service. thanks Brandon!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
🎉 Thanks a ton for the awesome review! We're thrilled to hear Brandon made your experience smooth and hassle-free — that’s what Candy Cars is all about! 🍬🚗 We'll be sure to give Brandon a high-five (or maybe some candy 🍭) for the great service. Come back anytime — we’ll be ready with the sweet deals! 😄
I would not recommend Candy Cars NY to anyone.
I would not recommend Candy Cars NY to anyone. I purchased a car from them that turned out to be a complete lemon — issues started almost immediately after driving off the lot. I was told the car was in good condition, but clearly, they either didn’t inspect it properly or chose not to disclose the real problems. I’ve spent more on repairs than the car is even worth. Communication after the sale was terrible, and I felt misled throughout the process. Be very careful if you decide to do business with them — do your homework and get everything in writing. This experience felt like fraud, and I wouldn’t wish it on anyone.
I would not recommend Candy Cars NY to anyone.
I would not recommend Candy Cars NY to anyone. I purchased a car from them that turned out to be a complete lemon — issues started almost immediately after driving off the lot. I was told the car was in good condition, but clearly, they either didn’t inspect it properly or chose not to disclose the real problems. I’ve spent more on repairs than the car is even worth. Communication after the sale was terrible, and I felt misled throughout the process. Be very careful if you decide to do business with them — do your homework and get everything in writing. This experience felt like fraud, and I wouldn’t wish it on anyone.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear John, We’re sorry to hear about your experience, but after thoroughly checking our records, we were unable to locate any transaction or account under your name. At Candy Cars, we take customer satisfaction seriously and stand by the quality of our vehicles and service. We would appreciate the opportunity to look into this matter further and resolve any potential misunderstanding. Please contact us directly at 315-329-2277 ext. 212, so we can verify your purchase details and assist you promptly. Thank you, Kelly Wallace Service BDC
Went to appointment, car was not there.
Went to appointment, car was not there. Taken out by owner’s wife. Unable to see car.
Went to appointment, car was not there.
Went to appointment, car was not there. Taken out by owner’s wife. Unable to see car.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're very sorry for the inconvenience you experienced during your visit. We understand how frustrating it must have been to arrive for your appointment and not have the vehicle available to view. That’s not the experience we aim to provide, and we sincerely apologize for the miscommunication. We truly appreciate your interest and would love the opportunity to make it right. If you’re open to it, we’d be happy to reschedule a time that works for you and ensure the vehicle is ready and waiting. Thank you for bringing this to our attention.
The dealership overall was great, and I appreciated the
The dealership overall was great, and I appreciated the honesty of the finance manager—but my experience with sales associate Scottie Warren was frustrating and misleading. Scottie repeatedly told me the vehicle was “in transit” and claimed it was dealership policy not to discuss pricing until the car was physically on the lot. I later found out—after speaking directly with the finance manager—that the car had been sitting at an offsite location for four days, and that Scottie knew this the entire time. It became clear that this approach was just a classic sales tactic to get me emotionally invested before talking numbers. Luckily, the finance manager was transparent and upfront. He even confirmed that the deal I had from another dealership wasn’t something they could match—something Scottie could’ve told me from the start. If you’re considering this dealership, I’d recommend working directly with management and avoiding unnecessary runarounds.
The dealership overall was great, and I appreciated the
The dealership overall was great, and I appreciated the honesty of the finance manager—but my experience with sales associate Scottie Warren was frustrating and misleading. Scottie repeatedly told me the vehicle was “in transit” and claimed it was dealership policy not to discuss pricing until the car was physically on the lot. I later found out—after speaking directly with the finance manager—that the car had been sitting at an offsite location for four days, and that Scottie knew this the entire time. It became clear that this approach was just a classic sales tactic to get me emotionally invested before talking numbers. Luckily, the finance manager was transparent and upfront. He even confirmed that the deal I had from another dealership wasn’t something they could match—something Scottie could’ve told me from the start. If you’re considering this dealership, I’d recommend working directly with management and avoiding unnecessary runarounds.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your experience. We're glad to hear you had a positive interaction with our finance manager and appreciated the honesty and transparency provided. That’s exactly the kind of service we strive for at Candy Cars. We’re sorry to hear that your experience with Scottie didn’t meet expectations. Our goal is always clear and open communication, and we take your concerns seriously. We’ll be addressing this internally to ensure that all of our team members are consistently upholding the standards our customers deserve. We truly value your feedback—it helps us grow and serve our customers better. If there’s anything more you'd like to discuss, we’d be happy to connect.
Very good overall experience with Candy Cars and Oz was
Very good overall experience with Candy Cars and Oz was really great and a pleasure to work with, I highly recommend Oz and Candy Cars to everyone I received excellent service and everything
Very good overall experience with Candy Cars and Oz was
Very good overall experience with Candy Cars and Oz was really great and a pleasure to work with, I highly recommend Oz and Candy Cars to everyone I received excellent service and everything
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback! It’s wonderful to hear you had a great experience with Candy Cars and that Oz made the process so pleasant. We appreciate your recommendation and are thrilled you received excellent service. If there’s anything else we can do for you, don’t hesitate to let us know!
Anthony L sale rep… Was a amazing and politely, honest
Anthony L sale rep… Was a amazing and politely, honest rep… You need a car come ask for him…
Anthony L sale rep… Was a amazing and politely, honest
Anthony L sale rep… Was a amazing and politely, honest rep… You need a car come ask for him…
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
"Thank you for the amazing feedback! We're so glad to hear that Anthony provided you with such polite, honest, and exceptional service. He truly goes above and beyond for our customers! If anyone's looking for a car, they definitely know who to ask for now. Enjoy your new ride, and thank you for choosing Candy Cars!" 🚗😊
I bought a beautiful Mitsubishi outlander from Candy
I bought a beautiful Mitsubishi outlander from Candy cars, I worked with Scottie Warren, It was a great experience. He went above and beyond making the purchasing of my vehicle very smooth. I highly recommend the dealership!!
I bought a beautiful Mitsubishi outlander from Candy
I bought a beautiful Mitsubishi outlander from Candy cars, I worked with Scottie Warren, It was a great experience. He went above and beyond making the purchasing of my vehicle very smooth. I highly recommend the dealership!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Melissa, for your kind words and for choosing Candy Cars! 🚗✨ We're thrilled to hear that Scottie Warren made your Mitsubishi Outlander purchase smooth and enjoyable—he truly knows how to go above and beyond! Your recommendation means the world to us, and we're here anytime you need us. Enjoy your beautiful new ride, and we look forward to seeing you again! 😊
Thank you for the amazing shoutout! 🎉 We're thrilled to hear that you love your beautiful Mitsubishi Outlander and that Scottie Warren made the experience smooth as silk. 🚙✨ Going above and beyond is just what we do at Candy Cars, and we're so glad Scottie delivered that exceptional service for you! Your recommendation means the world to us. 🌍 If you ever need anything—whether it’s service, advice, or just a friendly visit—we’re here for you! Enjoy every mile in your new ride, and welcome to the Candy Cars family! 🍭🚗 Happy driving! 🛣️🎊
Good people!
Good people! Scottie was very professional, efficient, and exceeded my expectations. I highly recommend them!
Good people!
Good people! Scottie was very professional, efficient, and exceeded my expectations. I highly recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that Scottie exceeded your expectations with his professionalism and efficiency. At Candy Cars, we pride ourselves on having 'good people' like Scottie who go the extra mile for our customers. Your recommendation means the world to us. We can't wait to serve you again in the future!"
Overall, great experience buying and trading in my car.
Overall, great experience buying and trading in my car. I highly recommend Anthony for sales.
Overall, great experience buying and trading in my car.
Overall, great experience buying and trading in my car. I highly recommend Anthony for sales.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It sounds like you had another great experience! I'll make a note of your recommendation for Anthony in sales. If there's anything else you'd like to share or need help with, feel free to let me know!
