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Matthews Hyundai of Syracuse

(1,464 reviews)
Visit Matthews Hyundai of Syracuse
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award
New (315) 907-4935 (315) 907-4935
Used (315) 907-4920 (315) 907-4920
Service (315) 907-4174 (315) 907-4174

Reviews

(1,464 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Hyundai of Syracuse from DealerRater.

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Easy.

Very accommodating. Made the somewhat scary and nerve wracking process of buying my first car as painless as possible. Worked with me to find a car that fit within my budget and needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service, oil change

The staff is very receptive and helpful with any questions I have and addresses all my questions thoroughly. Have had all my service done there and have always been very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Theresa, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. We hope to work with you again in the future for any of your automotive needs! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Could not be better.

Everything went incredibly smoothly, thanks in large part to my sales rep, Stephen Hanson. He made the whole process easy and could not have been more professional or informative. I hope he continues to work there until I get my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast and professional service

Oil change was great, no waiting, car was taken right in, pleasant waiting rooms and friendly staff. Check out was smooth and concise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cecil - Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with prompt and professional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Great service

Your salesman - George Ryan was so very knowledgeable regarding the Sonata which is the one I bought. He was also very gracious and came in on both of his days off. My brother was here from Texas and had only a few days to help me buy the car. The service people on the other side were also friendly. This is my second Sonata and like it very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sara , thank you for reviewing your time spent at Fuccillo Hyundai of Syracuse. George is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Great service, outstanding staff

Friendly, courteous service. I was greeted by name and shown to the lounge where I had a comfortable wait. The check out was quick and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Paula - We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Great service

Great service. Wasn't what I expected. I got a car that I love! Thank you! I will surely make it a point to purchase my next car here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I'll be back and that says it all.

As always, a great experience. Quality cars, reasonable prices and good people to work with. Now if they will move the Hyundai dealership to route 31', all will be perfect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

So Satisified!!!

I purchased a Hyundai Elantra after having a Sonata for years and I am extremely satisfied I did. The dealership was extremely helpful with getting me into a new car after my lease was handed in with many many miles over the limit. They worked very hard to keep my price low and get me out of a costly situation with having an extreme overage in miles. I can't thank them enough and know why I have gone to this dealership over and over again throughout the years. This is my 5th Hyundai from this dealership and I will be back for a new Hyuandai again in three or four years. I have purchased all of my Hyundais from Ed Pontillo @the Erie Blvd. location and will continue to do so for me and my children in the future...he is excellent to work with and he makes every effort to satisfy and take care of me. Great car, great price and great service...what more could you ask for?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good service

Services was good no complaints!!! I'm glad water is offered and TV and nice customers!!! And very clean waiting room

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Diane - Thank you for using our service department. We plan to continue giving great service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533