Audi Mission Viejo

BEST PLACE EVER. THEY'RE SO FAST. GREG IS THE BEST. EVERYONE IS THE BEST. Literally everyone has been so helpful. I come in full crisis mode, and Greg reassures me. He takes good care of my car, and so does everyone here. Not only do they take care of your car, they take care of you. If you need to come in as an emergency, they take you right in and do the service in like 5 seconds. It's crazy fast. I am so grateful.

Stay away from this place no service after the sale. Beware of extended warranty being sold in finance department. Dealership doesn't assist or stand behind products they sell to consumer and pawn you off to third-party vendor. We purchased extended warranty through Audi Mission Viejo only to find out when we needed to file a claim that it is difficult to near impossible to speak to anyone at Smart auto care and worse. No one at Mission Viejo Audi to assist. Audi mission viejo has Super high turnover with staff from sales to finance department and every week you're speaking to someone new with inconsistent advice or guidance. Seems to be Lack of culture from the top down even co-owner Paul C always dodging phone calls a responsibility, which explains the high turnover as well.

Horrible experience from co owner / GM Paul C to Hahn and Kevin in finance and Amanda in business department to Get any call backs / resolution to the lousy extended warranty they sold me from a sketchy company that they no longer use and can't get any warranty work or refund for the balance. Lousy service and follow up after the sale getting pushed from one person to the other

So, a retired U.S. Marine goes to buy an Audi RS model -- Audi Mission Viejo stocked the ONLY RS Q8 that I was in the market to purchase in the state of California. I’ve read many reviews, before and after my purchase, and this is my honest and unadulterated review of my purchase experience. There were no Audi special finance rates or incentives on this unit and interest rates otherwise are extremely high in the marketplace among all automobile manufacturers of specialty vehicles. I initially contacted the dealership with an inquiry of the unit being in stock because the website MSRP sticker stated “SOLD.” It was in stock, verified by Chris So. Chris’ customer service was above excellent – no pressure and amiable to deal with. Chris met my request for verification of sticker and video of exterior and interior of the unit. One might think that these are customary, they are actually a necessity before a decision to visit a dealership. I set my appointment for a couple of days later, on a Sunday morning. Chris had thoroughly communicated with me in several telephone conversations; and that I would later deal with another salesman after his initial overview with me of the unit. Tim Fitzsimmons would actually walk me through the vehicle features and a thorough test drive. Tim was also amiable to deal with during the negotiation process – no pressure. The negotiation process also involved the trade of my 2022 Porsche Cayenne (base unit) purchased during COVID timeframe (that’s interesting long story because of limited supply and availability). Tim was very knowledgeable on the features of the unit and did an excellent job post sale of further features and the initial set up of the myAudi app and the MMI. Between my negotiations with Tim and the salesman manager, Uttam Oli, we came to an amenable RS Q8 selling price and trade in figures. Uttam was instrumental in finalizing the deal. Chris, Tim and Uttam were very professional. I did come prepared with my own financing, as everyone should do (with multiple financing sources). The back office, you know it well, the Finance and Insurance office (F&I); Anthony Holguin, the finance manager was very informative while accommodating my various scenarios to finalize my options. And I must mention Farhad Yousofzai (Mo), a finance manager with whom I finished with my own financing a few days later. Mo was very constant with what seemed to be an uncharacterized delay in my credit union’s authorization process via phone. Taken together, I couldn’t find my desired Audi RS Q8 specifications in the Inland Empire where I live and traveled the considerable distance just to “take a look” in Mission Viejo. It was well worth the time, miles and tolls required to purchase exactly what I wanted and nothing less. I would recommend anyone interested in an Audi purchase to shop around for competitive pricing BUT GIVE SERIOUS CONSIDERATION to the Mission Viejo Audi dealership. I did and now part of the Audi Family!

Best experience with a dealership I have had. My salesman was friendly and easy to deal and negotiate with. We got a fair price on my purchase and trade in. Very happy with the whole experience.

Patrick Yamada facilitated our purchase from start to finish. He was GREAT. Excellent relationship from start to finish.

PIT OF SNAKES Today we picked up a reimbursement check for a NEW Audi Q5e that they sold us that was legally determined to be a LEMON. It took 10 WEEKS filled with LIES, DECEIT, GHOSTING, MISINFORMATION and DISRESPECT. They denied the car had a problem and they were going to let my wife a DEFECTIVE car on a long distance trip. Both AudI corporate, the dealer and the parent company, Unbeatable Automotive Group knew the new the car was defective and did everything in their power to wiggle out of ending up owning a BRICK. We had to fight tooth and nail to get an appropriate reimbursement, although we received nothing for the way that they treated us. I will never buy another car from Mission Viejo Audi or any dealership owned by the Unbeatable Automotive Group. I suggest you be very very careful. This is a PIT of SNAKES... top to bottom.

Pit of SNAKES Today we picked up a reimbursement check for a NEW Audi Q5e that they sold us that was legally determined to be a LEMON. It took 10 WEEKS filled with LIES, DECEIT, GHOSTING, MISINFORMATION and DISRESPECT. They denied the car had a problem and they were going to let my wife a DEFECTIVE car on a long distance trip. Both AudI corporate, the dealer and the parent company, Unbeatable Automotive Group knew the new the car was defective and did everything in their power to wiggle out of ending up owning a BRICK. We had to fight tooth and nail to get an appropriate reimbursement, although we received nothing for the way that they treated us. I will never buy another car from Mission Viejo Audi or any dealership owned by the Unbeatable Automotive Group. I suggest you be very very careful. This is a PIT of SNAKES... top to bottom.

Horrible Dealership. Dishonest and lie to prospective buyers. They "sold" me an Audi S5, then sold my car to someone else and said "of gee sorry about that"..... Do not buy from these shifty salesman and sales managers they are not honest or trustworthy and their word means nothing. A bunch of crooks in my experience. BTW, just bought a beautiful Audi convertible from Beemer and Beenz in Scottsdale and the experience was great. Do not buy from Mission Viejo Audi!!

Horrible experience. The sales people and management lied to me when I was told a negotiation was final and I had successfully purchased a vehicle. When I went to send the money, they sent me a text (too scared or embarrassed to call me I guess) they sold the car out from under me to someone else. Total lack of integrity. I highly recommend not buying anything from this dishonest dealer!!