Ira Toyota of Hyannis

JR Riley is a fully attentive and knowledgeable salesman.He is a perfect representative of the Toyota brand. We truly enjoyed the experience of leasing a 2026 Toyota Crown Limited. Paul and Nancy Thompson

My service advisor, Katlyn, was very helpful, informing me of all that was involved in this major maintenance check. When questioning the cost, she was able to incorporate a couple savings coupons into the total bill.

Kenny G the Service Manager was very helpful and took care of our problem. Job well done.

Steven in service was a pleasure to deal with. The issue with my truck was identified and a new part was ordered without all of the usual dealer service drama found elsewhere.

Greeted promptly and Olivia Taylor went above and beyond to work with me and answer my questions.

I don't recommend it!!! They are dishonest!!! And they don't comply with dates and agreements. This is the second car I buy at a Toyota dealership, both times it was a disappointment, this time I warned Jessica the seller that I had already had a bad experience. I saw the car in an ad on the internet and went to the store, when I arrived I said I was going to keep it, Jessica told me that there was a problem in the documentation that it would take a few days to arrive, but if I wanted to keep the car I would have to leave a payment to hold it I promptly did it, this was on Monday I saw the car I rode it inside the parking lot and filled out all the documentation with the promise that by Friday I would be with the car in my hands, surprisingly when the papers were ready I went to sign and verified that they They had changed the car's wheels for used lower wheels, the car was ugly, so I talked to Jessica who asked me to send her the photo of the car with the wheels I had bought, I promptly answered her. They told me a story that there was a misunderstanding and that the former owner had requested the wheels that were in the car, which I don't believe because of the sneaky way they did, I said that I would not accept to receive the car with infer wheels, but they had kept the delivery for Friday at the end of the day, so I organized myself and refused work I spent with displacement to be available on Friday between 5 and 6pm to pick up the car. When I arrived they said they wouldn't deliver the car to me as agreed because the tires hadn't arrived, a bald manager also came saying that I had benefited from their mistake, because the car would come with better wheels and they were giving me exactly what I bought. In short, they don't respect and are not honest with their customers, if I hadn't observed they would have pushed me the car with the lower wheels and still tried to treat it as a misunderstanding. Another thing that happened was that I bought the waterproofing of the car and they delivered it to me without doing it, we scheduled the day I went to do it, I left the car for 40 minutes they did a cleaning but they didn't do any waterproofing on the seats when I went to talk to John he tried to convince me that they had done it I took him to my car we did the test and saw that they hadn't done it, we scheduled it again to redo the work that is for the third time. I hope that with my opinion I help other people to be alert if they decide to do business with them.
 Não recomendo!!! São desonestos!!! e não cumprem datas e acordos.
Este é o segundo carro que compro em concessionária Toyota, as duas vezes foi uma decepção, desta vez avisei a Jessica, vendedora, que eu já havia tido uma experiência ruim. Vi o carro em um anúncio na internet e fui à loja, quando cheguei disse que eu ia ficar com ele, Jessica me disse que havia um problema na documentação que isso levaria alguns dias para chegar, mas se eu quisesse ficar com o carro eu teria que deixar um pagamento para segurá-lo. Eu prontamente o fiz, isso foi na segunda-feira. Vi o carro, andei nele dentro do estacionamento e preenchi toda a documentação com a promessa que até sexta-feira estaria com o carro em minhas mãos. Surpreendentemente, quando os papéis ficaram prontos, fui assinar e verifiquei que eles haviam trocado as rodas do carro por rodas inferiores usadas. O carro estava feio, então falei com a Jessica que me pediu que a enviasse a foto do carro com as rodas que eu havia comprado, eu prontamente a atendi. Me contaram uma história que houve um mal-entendido e que o antigo dono havia solicitado as rodas que estavam no carro, o que eu não acredito pela forma sorrateira que fizeram. Eu disse que eu não aceitaria receber o carro com rodas inferiores, mas haviam mantido a entrega para sexta no fim do dia, então me organizei e recusei. Trabalhos gastei com deslocamento para estar disponível na sexta entre 5 e 6pm para pegar o carro. Não entregaram

I don't recommend it!!! They are dishonest!!! And they don't comply with dates and agreements. This is the second car I buy at a Toyota dealership, both times it was a disappointment, this time I warned Jessica the seller that I had already had a bad experience. I saw the car in an ad on the internet and went to the store, when I arrived I said I was going to keep it, Jessica told me that there was a problem in the documentation that it would take a few days to arrive, but if I wanted to keep the car I would have to leave a payment to hold it I promptly did it, this was on Monday I saw the car I rode it inside the parking lot and filled out all the documentation with the promise that by Friday I would be with the car in my hands, surprisingly when the papers were ready I went to sign and verified that they They had changed the car's wheels for used lower wheels, the car was ugly, so I talked to Jessica who asked me to send her the photo of the car with the wheels I had bought, I promptly answered her. They told me a story that there was a misunderstanding and that the former owner had requested the wheels that were in the car, which I don't believe because of the sneaky way they did, I said that I would not accept to receive the car with infer wheels, but they had kept the delivery for Friday at the end of the day, so I organized myself and refused work I spent with displacement to be available on Friday between 5 and 6pm to pick up the car. When I arrived they said they wouldn't deliver the car to me as agreed because the tires hadn't arrived, a bald manager also came saying that I had benefited from their mistake, because the car would come with better wheels and they were giving me exactly what I bought. In short, they don't respect and are not honest with their customers, if I hadn't observed they would have pushed me the car with the lower wheels and still tried to treat it as a misunderstanding. Another thing that happened was that I bought the waterproofing of the car and they delivered it to me without doing it, we scheduled the day I went to do it, I left the car for 40 minutes they did a cleaning but they didn't do any waterproofing on the seats when I went to talk to John he tried to convince me that they had done it I took him to my car we did the test and saw that they hadn't done it, we scheduled it again to redo the work that is for the third time. I hope that with my opinion I help other people to be alert if they decide to do business with them.
 Não recomendo!!! São desonestos!!! e não cumprem datas e acordos.
Este é o segundo carro que compro em concessionária Toyota, as duas vezes foi uma decepção, desta vez avisei a Jessica, vendedora, que eu já havia tido uma experiência ruim. Vi o carro em um anúncio na internet e fui à loja, quando cheguei disse que eu ia ficar com ele, Jessica me disse que havia um problema na documentação que isso levaria alguns dias para chegar, mas se eu quisesse ficar com o carro eu teria que deixar um pagamento para segurá-lo. Eu prontamente o fiz, isso foi na segunda-feira. Vi o carro, andei nele dentro do estacionamento e preenchi toda a documentação com a promessa que até sexta-feira estaria com o carro em minhas mãos. Surpreendentemente, quando os papéis ficaram prontos, fui assinar e verifiquei que eles haviam trocado as rodas do carro por rodas inferiores usadas. O carro estava feio, então falei com a Jessica que me pediu que a enviasse a foto do carro com as rodas que eu havia comprado, eu prontamente a atendi. Me contaram uma história que houve um mal-entendido e que o antigo dono havia solicitado as rodas que estavam no carro, o que eu não acredito pela forma sorrateira que fizeram. Eu disse que eu não aceitaria receber o carro com rodas inferiores, mas haviam mantido a entrega para sexta no fim do dia, então me organizei e recusei. Trabalhos gastei com deslocamento para estar disponível na sexta entre 5 e 6pm para pegar o carro. cheguei, disseram não me entregariam

Had oil change and recommended tire rotation. While driving home my car was pulling left. Turned out that rear tire had 22 lbs of air. Tried to get proper air pressure in tire but damaged tpms would not allow it.

Katie was very helpful and knew her stuff. Very friendly and accommodating. All went well.

Justin Brandt, was knowledgeable, honest and very professional! Very pleasant experience working with him.. very good and prompt at his job. As well as he is just a genuine great human being!