Chrysler Dodge Jeep RAM of Seminole County

Just a horrible experience trying to get anything done over there. I've had my 2017 Grand (51K miles) in there 3 times ($200 deductible each time) to fix a "rare" exhaust smell and it still hasn't been fixed, although they replaced a lot of other parts that they "thought was the problem". The compressor went out while it was in the shop as well. They actually made my AC worse with the warranty replacement parts, oh and to fix that, it's out of pocket. Of course they know exactly what the exhaust smell is now but the warranty won't cover it and it's out of pocket. When I brought up the issue of how many parts they already replaced and the problem still exists, I was questioned if I was claiming warranty fraud, I'm not claiming warranty fraud but I'm not dismissing it either. The only person in that building that is worth anything is the nice lady who brings me home after I drop off the Jeep. I'm done with all the brands under that roof. Putting them in time out for a couple decades. One more thing, what's the point of having an appointment and when you get there, "oh my guy can't look at it until tomorrow". This dealer is just sketchy. I'm glad I've never bought a vehicle from them.

Buyer Beware!! This has to be the most unprofessional, unorganized and dysfunctional dealership I have ever worked with!! Beginning to think they are all about “Bait and Switch” tactics. I contacted “Jonathon” on Sunday and informed him I was very interested in a vehicle they reduced below market value. He assured me vehicle was still available. Advised I couldn’t get to dealership until Monday afternoon and that I was 1.5 hrs away. I offered a deposit to hold vehicle and he stated he was unable to hold vehicle. He advised I send him pics of my trade in, VIN#, insurance info, and pre-approval from bank to make things smoother when I arrived next day. Monday morning I sent him the requested information and he again confirmed vehicle available. I then called and spoke to him personally 30 min prior to traveling the 1.5 hrs to the dealership. He again confirmed availability. When I arrived to dealership he walked me to the vehicle only to find a SOLD sign in dash. He then advised me vehicle was sold but he would be glad to show me other vehicles still available. What was available was several thousands more and not what I was looking for. The sales manager never even bothered to come apologize for wasting my time and gas, nor was I even offered compensation. Jonathon did apologize but suggested I buy something else on lot. I spoke to him multiple times through out Monday about the vehicle. Sales manager and Finance should have been aware that a customer was driving 1.5 hrs to purchase vehicle- sounds fishy only to have it sold 30 min prior to my arrival.

Buyer Beware!! This has to be the most unprofessional, unorganized and dysfunctional dealership I have ever worked with!! Beginning to think they are all about “Bait and Switch” tactics. I contacted “Jonathon” on Sunday and informed him I was very interested in a vehicle they reduced below market value. He assured me vehicle was still available. Advised I couldn’t get to dealership until Monday afternoon and that I was 1.5 hrs away. I offered a deposit to hold vehicle and he stated he was unable to hold vehicle. He advised I send him pics of my trade in, VIN#, insurance info, and pre-approval from bank to make things smoother when I arrived next day. Monday morning I sent him the requested information and he again confirmed vehicle available. I then called and spoke to him personally 30 min prior to traveling the 1.5 hrs to the dealership. He again confirmed availability. When I arrived to dealership he walked me to the vehicle only to find a SOLD sign in dash. He then advised me vehicle was sold but he would be glad to show me other vehicles still available. What was available was several thousands more and not what I was looking for. The sales manager never even bothered to come apologize for wasting my time and gas, nor was I even offered compensation. Jonathon did apologize but suggested I buy something else on lot. I spoke to him multiple times through out Monday about the vehicle. Sales manager and Finance should have been aware that a customer was driving 1.5 hrs to purchase vehicle- sounds fishy only to have it sold 30 min prior to my arrival.

CHEATS, LIARS AND UNAPOLOGETICS. A month after buy my vehicle with Chrysler Dodge Jeep Ram of Seminole County they, Donald Stephens and Brian Williams, end up calling and harassing my pregnant 39/40 week hormonal wife at all hours of the day to the point of tears. I eventually get an email from Donald Stephens asking to call him and I ask why. He states that they have my license plates to the KIA Sedona that I had purchased. At time of purchase I told them I had my own plates and that that there would be no problem with keeping my old plates on the vehicle to the point of them putting the plates on the vehicle along with the temporary tags and the instructions where after the temp tags elapsed to rip it off and my old plate would be used. When emailed back saying that they are lying about my plates they reply saying that I have to talk with them and have the wrong plates on my car. I did not want to talk with them since now there is mistrust from what they original told me and the way they treated my wife. They finally call me directly and I demand why they are treating my wife this way and why they have the wrong information. All they have to say is that I have the wrong information. So I am lead to believe someone lied about the plate and cheated money out of me with this plate. I asked for the information in writing and hung up. Brian Williams sends me the same email about the wrong plate. I replied with why they aren't honoring the plate agreement, why they where harassing my wife, where they got their wrong information, and why there sale people where not doing their job correctly. I have yet to receive a response from them. Even if there was a mistake my wife should at least be given an apology for how they treated her.

CHEATS, LIARS AND UNAPOLOGETICS. A month after buy my vehicle with Chrysler Dodge Jeep Ram of Seminole County they, Donald Stephens and Brian Williams, end up calling and harassing my pregnant 39/40 week hormonal wife at all hours of the day to the point of tears. I eventually get an email from Donald Stephens asking to call him and I ask why. He states that they have my license plates to the KIA Sedona that I had purchased. At time of purchase I told them I had my own plates and that that there would be no problem with keeping my old plates on the vehicle to the point of them putting the plates on the vehicle along with the temporary tags and the instructions where after the temp tags elapsed to rip it off and my old plate would be used. When emailed back saying that they are lying about my plates they reply saying that I have to talk with them and have the wrong plates on my car. I did not want to talk with them since now there is mistrust from what they original told me and the way they treated my wife. They finally call me directly and I demand why they are treating my wife this way and why they have the wrong information. All they have to say is that I have the wrong information. So I am lead to believe someone lied about the plate and cheated money out of me with this plate. I asked for the information in writing and hung up. Brian Williams sends me the same email about the wrong plate. I replied with why they aren't honoring the plate agreement, why they where harassing my wife, where they got their wrong information, and why there sale people where not doing their job correctly. I have yet to receive a response from them. Even if there was a mistake my wife should at least be given an apology for how they treated her.

Stephen Fisher was our salesman again this time. He deserves recognition as SALESMAN OF THE DAY AND YEAR. He goes beyond expectations for his customers. I give him 6 out of 5 stars.

UPDATE: To add to the sketchy auto shop theme- I brought my car to an honest mechanic who discovered that this dealer service center cut a cable to my headlight. Tom Harpsters reply below is just an attempt to save face on the negative review. If he really cared he would have come out and spoken to me when I asked for a manager. They have my information and could easily reach out to me if they really took feedback “seriously”. I’m certain he is the one who ordered the techs to cut my cable. The mechanic I went to after this disaster did everything this dealer quoted me for. The price difference? $430 vs $1400. Save money and support a local business that will actually care. Pictures of the pricing included. **Original post** Don’t let the brand name fool you, this service center is no different than a sketchy auto shop. Pay attention to the difference between the sales reviews and the service center reviews. I recommend staying away from this dealers service center, but if you do decide to service your car here make sure to read what you are asked to sign very carefully and do NOT trust what the advisor tells you. Solid lesson in general but I am disappointed that I can no longer trust a brand my family has been so loyal to for so many years. Although this was my first experience with this location, I used to only service my car at the dealer, despite higher prices, to avoid deceit tactics. The advisors here are nice until you discover these tactics and then they become hostile and threatening. Ask for a manager and suddenly they are all managers. Another lesson; pay with credit card and dispute wrongful charges, but don’t tell them you will do that. Once I said that they can take up the dispute with my cc company they REFUSED PAYMENT and told me I would not get my car back unless I paid in cash. If that’s not an admission of guilt idk what is. I even had to dial the police which is when they backed off. At the end of it all these guys decided that doubling their labor and undoing the work they did to my car over a $170 dispute was worth more to them than taking responsibility for their misleading communication and turning a negative experience into a happy customer.

No appointments for oil changes. Pretty much show up and hope for the best. Glad I didn’t purchase my truck from here

Worse Service Dept. Poor management. Lacks customer service. Do not take your vehicle to here. The dealership was sold from Fields. New management is worthless

I love everything about this dealer!! Their professionalism. customer service. Bryant our salesman of our second car was great!