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Seamless car buying experience
Tom Gaynor Made my new car buying experience seamless. I highly recommend Buick gmc of Ferndale to anyone looking to buy a car. Ask for Tom
We appreciate your positive review about your recent experience with us! We will pass on your comments to Tom! We look forward to your next visit! Take care!
Tony was very patient and professional.
Tony was very patient and professional. He showed me all the cars that was available in my price range. I never felt rush to make a purchase. In fact this was my second time buying from him. I highly recommend Tony if you need to buy a vehicle.Thank you Tony,I will be back to buy a car for my daughter.
Thank you for the review, Mima. We're lucky to have you as a customer. Ali Ahmed General Manager Suburban Buick GMC AliA@SuburbanCollection.com
I was treated professional and they fixed and cleaned my
I was treated professional and they fixed and cleaned my car. Staff was A1 from the car porter, sevice men, the whole staff was great and friendly. I will go back.
Thank you for the review and repeat service business. Ali Ahmed General Manager Suburban Buick GMC AliA@SuburbanCollection.com
Sales rep was friendly and responsive but when we arrived
Sales rep was friendly and responsive but when we arrived the team did not seem knowledgeable or transparent. The finance manager I might with was downright disrespectful. It was a very unfortunate experience.
If I could rate my personal experience at this dealership...
If I could rate my personal experience at this dealership with "zero" stars, I would do so. Unfortunately, I don't have this option. My service disappointment began on 12/27/2021. I dropped my truck for for my appointment and listed six simple items that needed to be addressed. Before I go further, please note that my truck is a 2021 GMC Sierra Denali 2500HD; yes a fully loaded expensive diesel pickup truck with less than 10,000 miles. I requested that the service department address the following issues: (1) My "SD Card" had supposedly been removed; (2) Anytime I would change my driving mode, my parking brake would seize up and lock. Rendering the vehicle undriveable. One would have to play with the mechanism to eventually get it to release; sometimes it would take up to 10 minutes; (3) Top off my DEF fluid; (4) Oil Change; (5) Tire Rotation, with Balancing; and (6) The replacement of a broken trim piece on my driver's seat. On 12/30/2021, my service advisor called me to state that all tasks were complete and I could pick up my vehicle. Except for the ordering of a trim part (item 6 above), my truck was ready to go. I arrive at dealership, pay my bill for the DEF fluid charge and proceed to my vehicle. Starting my vehicle, the first alert that I was given was regarding my SD card. Dealership claimed that a software update had addressed the problem; but before I could put the car into drive this same alert for which I primarily brought the truck in for was still present. I then proceed to check my DEF fluid levels. My DEF fluid had not been topped off; it was still at the the level when I brought the truck in. I turn the truck off, and go in to speak with my service advisor. Aloof, distant, defensive are only a few of the adjectives I could use for this encounter. I shared with him that I was disappointed and would like to address these matters and he advised me that I should speak with the service manager. I asked for the email addresses for both the manager and the advisor, but he (advisor) did not want to give me his email address. I shared with him that I needed his email address simply to keep everyone in the loop; he still declined. He did however provide me the email address of the service manager. A few days later I reached out to the service manager and copied the service advisor via email (1/4/2022). I shared with him my experiences and waited for a reply from him to get back with me. Receiving no reply, I went up to the dealership on 1/31/2022 and spoke directly with the service manager regarding a refund for services not rendered and the issues not being addressed regarding my truck. Glib and gracious, the service manager promised me that he would look into this matter and "call" me back the same day. I NEVER RECEIVED THAT CALL. The following week on 2/7/2022, I went back to the dealership to address this matter again. Service manager advised me that he was waiting on me to bring the truck in for an oil change to address my concerns. ??? I just supposedly had an oil change in the subject service visit. Did he bother to show any courtesy or consideration to communicate these thoughts with me? No; the response: four (4) free gallons of DEF fluid. Really! I wanted to pay for two of the gallons, but the manager insisted that I need not pay. Basically, I was blown off. No follow up into the service issues, no apology for wasted time or inconvenience; just 2 extra gallons of DEF fluid. I still have the issue of my SD Card and Parking Brake. The experience has me wondering whether or not my oil was really changed. I know that the tires were rotated because I am experiencing the worst driving ride since I have owned the truck. In essence, the tires were probably rotated, but not balanced. My adjectives: Aloof, distant, defensive, not thoughtful, noncaring and pathetic. Needless to say, I will NEVER bring my truck in that dealership for service; nonetheless consider purchasing a vehicle from that location. I sure hope that this experience of mine is an isolated event; but I really don't think that it is. John Brown, Southfield, MI
We are deeply disappointed to learn of your experience. However, your feedback is appreciated and it is clear that the communication on our end is at fault. We have taken this to the rest of our team and have notified them that this is not acceptable. We ask that you please contact Ali Ahmed, General Manager at AliA@SuburbanCollection.com/O: 248.614.3680 so we can turn this around for you. Again, we appreciate your patience and apologize for this major inconvenience.
Lavert is the absolute BEST salesman ever! He's honest,...
Lavert is the absolute BEST salesman ever! He's honest, hardworking & reliable with great communication.
Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Buick GMC of Ferndale. If you're ever in need of more help, please let us know!
Terry was pleasingly helpful to me in expediting the work...
Terry was pleasingly helpful to me in expediting the work I wanted done on my cars—a 2006 Buick Lucerne and a 1996 Mercedes E320. Looks like I’m all set for the coming winter months.
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Several weeks ago I was told by Suburban GMC of Ferndale...
Several weeks ago I was told by Suburban GMC of Ferndale that if I gave them $1000 as a deposit on an incoming vehicle, they would tag the incoming vehicle as sold and that it would be reserved for me. When the vehicle arrived, they decided to complete the sale of the vehicle to someone else who apparently also reserved it at a later date, my deposit and reservation came first. Not only did they sell the vehicle out from under me after accepting my deposit, they didn't even have the courtesy to call me and offer me my deposit back. I had to stop into the dealer almost a week after the vehicle was due to arrive to find all of this out the hard way and had to ask for my deposit back. Management was very unprofessional and blamed the sales person for what they called a mix up. However, management made the conscious decision to give the vehicle to different sales person and customer for whatever unknown reason or motive. Management seemed indifferent about the situation and offered nothing to try making this right.
Lavert Poole was helpful in the search of finding me a...
Lavert Poole was helpful in the search of finding me a vehicle i liked. He was honest and patient. He assured to me that he’s not going to sell me just anything. Would definitely do more business in the future.
Lavert Poole outstanding salesman, patient, kind,honest...
Lavert Poole outstanding salesman, patient, kind,honest and most importantly very knowledgeable and loves what he does. Great customer service and people skills. Mr. Poole will make sure that you have everything that you need to a vehicle but most of all great coverage on the vehicle. Thanks so much! Mr. Lavert Poole and god bless you and your family. The entire staff was warm, friendly and kind.
Thanks for everything Suburban Buick GMC. and most of all Lavert Poole