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Suburban Ford of Sterling Heights

(3,285 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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awesome place to purchase a vehicle! Nathan was an...

awesome place to purchase a vehicle! Nathan was an excellent sales rep. He went above and beyond to make sure I was a happy customer.. Would definitely do business again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Erick, we're glad to hear you enjoyed your visit.

Truly a 'Best In Class' experience

Top Notch sales team, salesperson Alex A was absolutely awesome! Great facility and selection of vehicles, aggressive pricing. Customer service from salesperson as well as everyone at the dealership was excellent, truly impressive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, thanks for your praise and kind comments about our team.

Very happy with my experience with Rachel and Hillary...

Very happy with my experience with Rachel and Hillary 10/10 recommend them both to anyone! After owning a junk car that literally was falling apart and looking for something better to fit my needs for myself, my daughter and my dog to go comfortably go up north in I’m beyond happy that I have my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Desaray, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

Went above and beyond in assisting me with finding the...

Went above and beyond in assisting me with finding the right kind of car. Made the entire process smooth and enjoyable! Definitely one of the best sales rep they have! Thank you again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

At, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

Very nice staff and clean environment. I was greeted upon...

Very nice staff and clean environment. I was greeted upon arrival. Alex and Hillary was very easy to work with. It was a great experience there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Suburban Ford of Sterling Heights.

The staff at Suburban Ford of Sterling Heights is...

The staff at Suburban Ford of Sterling Heights is AWESOME! They worked above and beyond the call to get me in my vehicle. The staff is very friendly and caring.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mwalimu, we're glad to hear you enjoyed your visit.

Alex Arnold was really great with me. I appreciated his...

Alex Arnold was really great with me. I appreciated his patience and his sales approach. Not pushy at all but knowledgeable about the inventory. I had a great experience with him and he genuinely wants you to have a good experience purchasing a car. He went out of his way to help me. What I didn't like was how they really try to push you to buy a warranty with them for a used car that doesn't qualify for one. Very strategic approach they are in how they word their sentences when it comes to wanting you to purchase a warranty or to finance a vehicle. I paid in full.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Suburban Ford = The Best

Suburban Ford is the best! They know how to take care of their customers and communicate effectively.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Duane, your satisfaction is our top priority.

Bought my lease fusion!

Process easy, everyone in the process was efficient and did their job well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nancy, we are very happy we could provide you with a positive experience!

Troy Taylor did an outstanding job! He is extremely kind,...

Troy Taylor did an outstanding job! He is extremely kind, thorough, and detailed. He stayed in constant communication and the process was seamless. I will not only be back for my next car but I’ll refer everyone I know to Troy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Adie, we're happy to hear you had such a positive experience with our team!