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Suburban Ford of Sterling Heights

(3,285 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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I had a great experience with suburban ford collision....

I had a great experience with suburban ford collision. Bryan Stier was a pleasure to work with from start to finish. My ride looks great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Richard, we are glad we could help!

We had friendly and fast service when I came in knowing...

We had friendly and fast service when I came in knowing which vehicle I wanted. Alex got everything together quickly and no one was pushy to sell us anything extra. Very happy with my purchase there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Rachel, thanks for your praise and kind comments about our team.

pleasant experience

Staff were all very professional & knowledgeable. Caleb, sales manager, Tara, sales consultant, & Anthony, Finance manager, were all very helpful. We will definitely go back here in the future when we are ready for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

Used Car Sales

If you are looking for a car this is the place to go. My sales person Tara and Brian the sales manager did everything they could to get me the car I wanted. After some ups and downs on the deal I finally closed on the deal. I could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Deb, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

I've had the pleasure of working with Joe for my last 2...

I've had the pleasure of working with Joe for my last 2 vehicle leasings. I'm so fortunate to have such a great sales consultant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Howie, we are very happy to have provided you with such a positive experience!

EXCELLENT SERVICE

BRYAN MADE THIS EXTREMEMLY SIMPLE FOR ME HE KEPT ME UPDATED WITH EVERYTHING AND HE ACTUALLY DEALT WITH THE INSURANCE COMPANY WITHOUT HAVING ME GET INVOLVED!! IT WAS VERY EASY TO GET THE LOANER AS WELL! WHEN I PICKED UP MY EXPLORER THEY HAD IT RUNNING AND HEATED FOR ME WHICH WAS GREAT ON A COLD DAY! THE INSIDE OF MY EXPLORER WAS SPOTLESS AND CLEAN!! GREAT JOB BRYAN!! I STARTED MY LEASE AT DORIAN BUT IM SWITCHING TO SUBURBAN FOR MY NEXT LEASE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and this wonderful review!

Everybody at the dealership was nice and polite. Renee...

Everybody at the dealership was nice and polite. Renee and Jeremy worked with me all day to get the best rate they could for me. I will buy from them again in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Suburban Ford of Sterling Heights!

Very attentive, Me and my husband had Rachel as our sales...

Very attentive, Me and my husband had Rachel as our sales associate and she was always on her stuff. Helped in every which way to get us what we wanted. Very upbeat, positive women. I couldn’t help but to feel very relaxed about our process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Denielle, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

Derek is a great person to help you!

I was helped by Derek, he is very nice direct person and very helpful. I was trying to buyout my lease car, he explained everything to me in details and passed me to the Finance team. Unfortunately, I didn't get a good offer later to continue with the financing because of high APR and the financing details were not explained to me in details. Although it didn't work out for me this time, my overall experience with Suburban Ford is very good, I would definitely recommend this place, and for sure I would recommend Derek, and if I will lease a new car in the future, I will for sure check with Derek first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Aser, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

Very pleased with doing business here. I live in Canton...

Very pleased with doing business here. I live in Canton but it was certainly worth the drive. Alex Arnold was a pleasure to work with. Very professional, engaged, patient and helpful. I am enjoying my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Erika, your satisfaction is our top priority.