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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Honest and helpful in finding the car I wanted.

Rachel Kupke was professional and straight forward in dealing with me. She was understanding and made me feel at ease and did not put any pressure on me in making a decision on the car I really wanted to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!

This dealership went above and beyond to get my pay ment...

This dealership went above and beyond to get my pay ment where I needed it to be and got me the most out of my trade and everybody at the dealer was extremely friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about Suburban Ford of Sterling Heights!

Superstars of preowned cars.

The quality of people at this dealership is apparent with the professionalism and over all knowledge . Everyone was very friendly and courteous and made the purchase of my vehicle very easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tara Browning helped me in my wife get a descent car I...

Tara Browning helped me in my wife get a descent car I love it definitely drives really good even doe I couldn’t get 14 impala but got a 13 thank you Tara👌🏿💯💯.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Derrick, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

This was our first purchase through this dealership and...

This was our first purchase through this dealership and we will definitely be back. Nothing but excellent service from everyone we encountered. A few inconveniences and together; Renee, Terry, Rachel & Anthony were able to get us what we wanted at a reasonable price! Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at Suburban Ford of Sterling Heights. We're happy we could meet your expectations!

Helpful, knowledgeable team made purchasing experience!

While looking for a pre-owned vehicle, I found the Suburban Ford Team in Sterling Heights and am very glad I did! My contact there (Rachael Kuke) made sure my many questions were always professionally answered and continually worked to make sure my experience was a good one. There were several additional perks Rachael and her management made available to me where they didn't have to that reassured me they had my interests at heart. I am very grateful for their concern and assistance in my purchasing decision and will always recommend them to other customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Steve, thank you so much for your positive comments about Suburban Ford of Sterling Heights!

Alex made the buying process so easy! Between living an...

Alex made the buying process so easy! Between living an hour out from the lot, a cosmetic issue on the car, and having it take a week to complete the deal, Alex was super patient and informative. Everyone there was very nice and easy to work with as well. I appreciate everything Alex did for me. I would love to work with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Emily, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

Service was fabulous. I have een working with Rich...

Service was fabulous. I have een working with Rich Kramer for years. He is an excellent sales associate and always works hard for his clients! Alex in Finance was also excellent to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience!

This has been the best experience I have ever had with...

This has been the best experience I have ever had with looking for a car. The team I had was the greatest group of people. I will never go anywhere else. This is were i will stay and recommend to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

Derek and the whole team involved in our deal went over...

Derek and the whole team involved in our deal went over and above... I would recommend Derek and the Suburban Ford dealership to anyone looking for a new purchase or lease...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jalbensi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.