Skip to main content

Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

Want to share your experience with this dealership?

Write a review

Derek was a wonderful sales man! He managed to work out a...

Derek was a wonderful sales man! He managed to work out a deal and getting exactly what I wanted! I would 100% go back to Derek again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback.

Crushed it!

First experience working with Derek was great. He found exactly what we wanted, and worked hard to get to the price we were looking for. Derek did a great job at making the sales process smooth and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jay, thank you for taking the time to leave a review for us at Suburban Ford of Sterling Heights. We're happy we could meet your expectations!

He did a great job streamlining the car lease process. He...

He did a great job streamlining the car lease process. He gave me all of the options and I was able to get in my new car fast. Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!

My experience at suburban Ford was great my sales guy...

My experience at suburban Ford was great my sales guy Derek made buying my new truck a breeze he was very friendly and knowledgeable and Worked closely with his manager To give me the best pricing available. I would highly recommend Derek if you are looking for aN honest low pressure approach ..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's experiences like yours that really keep us motivated!

Vito is awesome! He got me a price I wasn’t happy with...

Vito is awesome! He got me a price I wasn’t happy with and was very quick and efficient . I moved a few years ago but I’ll drive across town for this excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Derek was able to pull out the exact car my brother was...

Derek was able to pull out the exact car my brother was looking for. Everything was explained in detail and we were able to drive the car home by the next morning!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gina, thank you for your kind words and this wonderful review!

Got the Job Done!

Rachel and the team were great! My first vehicle choice didn't work out, but she made sure she got me into something that worked for me. I'm happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience!

Everybody was nice and inviting.ahshly handled everything...

Everybody was nice and inviting.ahshly handled everything I needed taken care of. Brian called to follow up and made sure everything is going well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi thank you so much for your positive comments about Suburban Ford of Sterling Heights!

Bought a 2015 srx touchscreen glitches headlights no...

Bought a 2015 srx touchscreen glitches headlights no good. That’s them inspecting their vehicles. That car never should have been on the lot like that can’t use the radio it works when it feels like it. Also need a wheel alignment. That’s my second car from them time to go somewhere else d

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We have tried to contact you in regards to this, but have been unable to get in touch with you. Please feel free to call our customer experience manager Amanda Brown at 586-977-7994 at your convenience about your concerns.

First time buyer at Suburban of Sterling Heights

I was actually very surprised at how good the customer service was and at how organized the dealership was. My sales person Renee Junga helped me in locating the exact type of vehicle I was looking for from their large selection. I was very happy with this purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your wonderful feedback and rating mean a lot to us.