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Suburban Ford of Sterling Heights

(3,285 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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I’ve personally known Derek for more than 10 years and...

I’ve personally known Derek for more than 10 years and was happy to hear that he began working at Suburban Ford of Sterling Heights. He made purchasing my new F150 soooo easy and I can’t recommend him enough. If you’re looking for the best deal on your new Ford vehicle, please visit my good friend Derek Britton.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Chris, we are very happy to have provided you with such a positive experience!

Awesome Service!

The team goes out of there way to make sure every experience is excellent. My experiences have always been friendly and far exceed expectations! Super!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Your wonderful feedback and rating mean a lot to us.

I cannot say enough amazing things about the service from...

I cannot say enough amazing things about the service from Suburban Ford of Sterling Heights. The customer service is beyond exceptional and A big Thank you to Tom MacPherson for The outstanding role he played in making my experience the best I have had dealing with the dealership. Because of him, I will stay a loyal customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Anna, we are very happy we could provide you with a positive experience!

Well let me start by saying, my whole experience was...

Well let me start by saying, my whole experience was pleasant and enjoyable from start to finish. Alex was very knowledgeable and informative about the vehicle and the purchase process. Only thing could’ve of made it even better would have been to have more money taken off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It's experiences like yours that really keep us motivated!

Entire experience was great. From the first visit to the...

Entire experience was great. From the first visit to the last everyone was super helpful. Brian was great and truly went over and above for me. There is a reason this is the best dealership around thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Remiev, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

This dealership went above and beyond for me from the...

This dealership went above and beyond for me from the time I entered to the time I left with my car. Derek Britton was incredibly helpful with every little detail and made my first time purchasing a car by myself smooth sailing. I will definitely be coming back in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your wonderful feedback and rating mean a lot to us.

Saved my butt again!

Had to bring my Expedition in again for some repair/maintenance work...got the job done and price was reasonable....and work trustworthy! This dealership is my "go to"!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback.

Just bought a car couple months ago,I am now stranded in...

Just bought a car couple months ago,I am now stranded in Georgia with a blown engine 😭. I hope warantee covers it. 2018Santa Fe Sport with 53k miles and crapped out already. I don't even know anyone in Georgia and wasting money on a motel. Renee was very friendly

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Good evening, we appreciate you taking the time to leave us this feedback.

Hi my name is Steve I've been dealing with suburban Ford...

Hi my name is Steve I've been dealing with suburban Ford for 10 years. I just recently came in to lease a truck and Michelle furniture was my agent she was very professional kind and courteous she she accommodated my every need as far as everything I wanted on mytruck .. I'm very happy with the service that she provided I will definitely come back to elder Ford after my lease is done and do more business with Michelle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Steve, thank you for taking the time to leave a review for us at Suburban Ford of Sterling Heights. We're happy we could meet your expectations!

First in class! No doubt the best customer service in...

First in class! No doubt the best customer service in the industry! Derek and Tom were amazing and would definitely recommend Suburban Ford to everyone we know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bryan, we're glad to hear you enjoyed your visit.