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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Amazing

Everyone went above and beyond to help us get around a messed up situation from another dealer that screwed us 13mo ago...thank you for everything!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad you had such a wonderful experience with us!

Satisfied

Good experience, the sales person Ashley was very helpful and courteous. Good selection of cars. Like my test drive. Very clean facility. Over all I had good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Melodyf, we are so pleased you enjoyed your visit to Suburban Ford of Sterling Heights!

Very pleased great experience

So there’s no other way to say it my total experience with Ashley and suburban was great experience very helpful and thorough with any questions that I have made the whole buying process very pleasant and unstressful Anthony was big help at the finance part of the process very informative I what 110% recommend anyone looking for a used vehicle to see these folks Thanks so much again Jay

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

Excellent

Hillary is a pleasure to work with, very honest. Feels like your dealing with family. Always looking out for that perfect car with a great price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad that we were able to go above and beyond your expectations!

Easy and fast sale

Jayson was my salesman Less than 2 hours select, test drive, complete all paperwork and received my car This is the fastest time I bought anything Because I’m also salesman i felt he is serious and friendly He helped me to make it Again Thanks Jayson I hope I spelled your name right Also Anttony was very patient with all my questions and help me fast Ahmed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Ahmed, we are very happy to have provided you with such a positive experience!

Smooth and hassle free

I came in looking for a specific vehicle it was no longer available within a few minutes Jeremy was able to find me a vehicle with more options and staying close to the the price miles age of the vehicle I originally came to see overall great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Jeremy Made Things Easy & Simple

Jeremy took the time to listen & understand the needs I had when selecting a vehicle. He made it such that I had little to do & worry about, esp with the registration xfer from my previous vehicle. The car was nice & clean & ready to go. The vehicle required a tune up, which is my only concern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad that Jeremy took awesome care of you!

Salesman of the year!

Awesome personality. Will help you find exactly what you are looking for at the price you want to pay. Dealt with David twice now and if you are looking to get into a Ford vehicle, wether new or leased, He is the guy to go to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at Suburban Ford of Sterling Heights. We're happy we could meet your expectations!

Someone like ME got financed with their help! THANKS NATE!

Nate Reese helped me get a car! The customer service and care at this dealership is beyond amazing! I am not exaggerating that I couldn't get financed anywhere else but with their help and care they were able to make it so I am driving away in a newer vehicle with low mileage. I am still in unbelief that this is happening but all the paperwork is signed and everyone is friendly and helping me out. Nate took such care and time to help me pick out exactly what I wanted and I felt like I had someone in my corner helping me get a car. At one point during the day I saw a women who was having a bad day(of no fault of Nate or Suburban Ford) come in a take all her frustration out on him. I watched him patiently help her through her dilemmas and by the end of the interaction she was apologizing that her anger had nothing to do with him or any fault of the dealership just things in her own personal life. Watching how kind and understanding Nate was to her while in the middle of helping me out also impressed me to the kind of people that work here. If ANYONE needs a car I recommend coming here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Leah, we're so glad that we were able to go above and beyond your expectations!

Excellent Experience!!!

Bryan Stier in the Body Shop was great to work with! Excellent customer service, very friendly, and knowledgeable. I would highly recommend him and Suburban Ford! Thanks, Bryan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Susie, we are very happy we could provide you with a positive experience!