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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Excellent Experience

I purchased a Subaru BRZ with Nathan's assistance. He was able to find the fastest ways to purchase, was very informative and knowledgeable. Overall, he was very pleasant to work with and the dealership offered great prices on their vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dan, thanks for the incredible feedback! We are so glad to hear that Nathan was able to assist you in picking out the perfect Subaru BRZ. We hope to serve you again for all of your vehicle-related needs!

Leased an Escape

Everyone I met and worked with were very helpful. I have dealt with Suburban Ford for many years and will continue to purchase my cars from Joe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5-star review! We hope to serve you again in the future!

Best Car experience Hands Down

I want to thank Mike and the manager Brian for helping me with purchasing my car! My family has bought 4 car from this Delaership and we get nothing but the best service. They run the cars through the best inspectstions and truly go above and beyond. Suburban ford of sterling heights has THE best prices. If your looking for a car come here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Mike and Brian! We hope to have the pleasure of serving you again in the future!

New lease

I was referred to Matt by Mike LaRose from suburban ford used cars. Both Mike & Matt were very professional. They gave their utmost attention to what I was looking for and no attention to detail was missed. I got a great trade in and walked away with little out of my pocket. Matt & Mike LaRose are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the new lease. We are glad to hear that you had an outstanding experience with Matt and Mike shopping for your new vehicle. We hope to serve you again in the future.

Used vehicle purchase

Would highly recommend Ashley B if you’re looking for a used vehicle. Very knowledgeable, professional and personable. She made the whole process simple from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Ashley!

Great experience

In and out with my wife's car with absolutely no hassle. Called asked if they had, came and seenil it, she loved and it was ready for pickup next day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We hope to have the pleasure of serving you again in the future!

Marcus Martin is the BEST

My sales rep was Marcus Martin, he was GREAT!!! Answered all my questions, I was nervous at first, but he walked me through everything and made me feel #1 and I drove off in what I wanted!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback regarding your experience with Marcus! We hope to have the pleasure of serving you again in the future!

Scott Marvin

Rich Kramer did an excellent job guiding us through this process. We have been buying cars through Rich for years and he has always delivered. We will continue to send friends and family his way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Very easy to work with and super friendly

Mike was easy to work with and made the whole experience that much better. Any questions we had he answered throughouly and always made sure we understood. I would for sure go back to work with mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with Mike and your dealership experience. We look forward to serving you again in the future!

AAAAMAZING!!!!

Mitty Siman is amazing. Purchesd 3 vehicles from him.. he treats you like family, literally bends over backwards to ensure your happiness. Could not be happier with our vehicles and salesmen! We love him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with Matt and your dealership experience. We look forward to serving you again!