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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Wonderful

If you want a used vehicle for a decent price please go see Mario !!! He got me approved for a 2015 Ford Fusion !!! Very very please with my overall experience! Thanks again Mario !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Profession and relational

Had a car nightmare - and Nick and the crew at suburban got me into something better and really fast. Nick went above and Beyound the whole time. Great team. Great people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Wish I could give more than 5 stars

I wrote a review once before I made the final purchase of my car but I have to write another for my experience on the purchase. I was in contact with Jayson the entire time and he didn't miss a beat. I asked a million and 1 questions and he answered them all in perfect timing. I will never go anywhere else or deal with anyone else other than Jayson and Brian! From beginning to end I watched Brian, the manager, interacting with his team and making this seem like an amazing place to work. He made sure he made himself available to everyone and even came and congratulated me on my new car and assured me that if I needed anything to give him a call. It always feels good when the management has a wonderful smile and friendly attitude. Its no wonder that this place is as successful as it is. I also can't forget to shout out the Finance guy, Caleb, he was so amazing and his skills were impeccable. I felt as if he wrote the contract himself, every question I asked he answered it on the spot it was so awesome and he made me so comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My 2017 Ford Escape

Aaron Woodall help us find the car we wanted without any pressure. Aaron was very professional in every way. He went over the car with us and then took it for a test drive. After the test drive we signed the contract. If you don't want to be pressured into buying a certain car, see Aaron. He was a pleasure to work with. Thank you Aaron.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear about your recent experience with us. Please kindly contact our General Sales Manager, Jim Elder III, at 586-268-7500 at your earliest convenience and we will do our best to resolve this issue.

go see mike!

Mike was very helpful in getting me in a car that was a great fit for me! Was professional and helped me get a great deal! I recommend him to anyone looking for a used car. We even had a great conversation about sports and his false opinion on how Tom Brady is the man, haha!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing experience

Suburban Ford is awesome! The people go over and above to meet your needs and wants! I recommend everyone go to them for the best service and smiley faces.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Apess is the best

Had a great experience at Suburban Ford buying out my leased vehicle. Alex Apess helped me complete the process and made the process a breeze. Cheryl was also a big help in getting me the tire care package for my financing term as I find it to be a useful plan to maintain after my lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

How to buy a car!

This dealership is by far the best in the area. Quick and easy to work with. Great managers. Nathan Reese is the guy you want to work with. He won’t harass you and he is laid back. He made sure to serve me like I was family and not just a customer. If you want to have the best possible experience in purchasing your vehicle, DO NOT look anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing service

Nathan was very professional and he exceeded my expectations. He walked me through every step, courteously. And I would definitely refer others to him. He’s an amazing guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They make you feel like family!

Coming from a professional environment I knew right away I was going to drive away a very satisfied customer. Everyone was so nice and even those not directly involved with my transaction went out of their way to see if we needed anything. What more can I say!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights!