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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Super helpful!

We were promptly helped as soon as we entered the doors, Nathan was amazing and very helpful. Definitely number 1 recommendation to anyone looking for a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Suburban Ford of Sterling Heights!

Lost a good customer due to shady dealings

My husband and I have bought 4 cars from this dealer, whom I’ve also referred my son and others to because of their good pricing. However, this era is def. over. I’ll never buy or refer again after this last purchase on Friday. Bought a 2014 Escape Titanium. After getting a fair price on the vehicle and waiting about 3 hours for financing process, we were told we had NO option but to buy the $1000 worth of paint and fabric protection (on a car with leather seats!) that’s allegedly already been applied to the vehicle and has NO WARRANTY because it’s a 2014 vehicle. How is this FAIR ADVERTISING when they are jacking the price you have to walk out the door with after picking the car and negotiating price... then only to find you’re getting SCREWED when your tired and don’t want to have to start all over somewhere else? THEY DIDNT DO THIS 3 Years ago. I’ll never shop here again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear about your recent experience with us. Please kindly contact our General Sales Manager, Jim Elder III, at 586-268-7500 at your earliest convenience and we will do our best to resolve this issue.

Amazing service

I bought a used car from Nate Wells. It was my first time buying a car so I wasn't sure what to expect. He was super helpful throughout the whole process. Kept in contact the whole time. Would definitely recommend to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Kevin M, we are so happy to read such a great review about Suburban Ford of Sterling Heights! Congratulations on your new car and happy driving!

Michael LaRose AKA the Goat!

Michael did a good job helping me find a car under 10k. You can compare Michael to Kobe Bryant. He knows how to make things workout in your favor when you’re balling on a budget. #Swishhhhhhh

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you're enjoying the vehicle and enjoyed shopping for your vehicle with Michael. Looking forward to your next visit!

Horrible

If you are a first time car buyer this man will take advantage of you for all that you are worth. Don't buy from him.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like an opportunity to make this up to you. If you are willing, please reach out to our General Sales Manager Jim Elder at (586) 268-7500 so we can work towards a resolution.

LiarSSSSSSSSSSSSSSS

Ashley is a LIARRRRRRRRRRRRRRR.. She told me that my loan was through Captiol One. It is not.. I told my insurance that it was through Captial One. Turns out it is through Credit (xxxxing Scammers) Acceptance. I just got the car today. BULLxxxxTT. I was not paying attention when I was signing the papers. Until I received an email from Credit Acceptance about auto payments. I am SUPERRRRR PISSED!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi MzClarice, We would like to have a better understanding of your experience. Please reach out to Jim Elder at (586) 268-7500 at your earliest convenience and we will do our best to resolve this with you.

Service by a Hollywood star

I was looking for months for a new work truck for my house without any luck. Until I came in to suburban Ford and was greeted by Colin Hanks Eileen Nathan Reese. He showed me several trucks within my price range and we were able to finally settle on a new truck. The search is over. Thank you Nathan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you're enjoying the new truck and enjoyed shopping for your vehicle with Nathan. Looking forward to your next visit!

2013 dodge Durango

Best experience i have had in years when buying a new car. I will always shop here when looking to buy a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mary, congratulations on the 2013 Dodge Durango. We hope you enjoy your new vehicle!

An edgy Edge

Professional, efficient and personable service! I give them my budget they work with me and make me happy, a win win situation! Suburban Ford is my go too dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so elated that we could help you out! We look forward to continuing working with you in the future.

2015 Chevy Malibu

Came in for a Ford Fusion. Nathan helped us out and ended up getting a Chevy Malibu. He was very helpful in helping us find what we were looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team! We appreciate you taking the time to tell us about your experience!