Reviews
Outstanding Sales Team.
The sales team went above and beyond to help my wife and I find a car. Very nice and professional staff. I will be coming back for all my future cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Curt, we are so happy to read such a great review about Suburban Ford of Sterling Heights!
First time car buyer
Nathan was extremely helpful, direct and friendly. He made buying my first car from a dealer easy. Would recommend Nathan to all my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I will be back!!
Jim Belk was great to work with, he was very patient and detail oriented. I am very particular when it comes to purchasing a vehicle and Jim was able to deliver the truck I needed. I would highly recommend Jim to anyone shopping for a vehicle, especially if you want a salesman who is straight forward and doesn't use pushy sales tactics.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Deano, we are so happy to read such a great review about Suburban Ford of Sterling Heights!
New car
Matt was very professional and friendly. I would highly recommend him and suburban ford. I have had good service with this dealership and will return
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Kevin was a great salesman. He really went beyond the call of duty to make sure our expectations were exceeded. It also helped that Suburban had a great selection of vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nathan Wells-professional and polite
If you are looking for someone who understands every minute of your time is important, go see Nathan. He was able to let me apply for credit during my lunch then pick up my new vehicle the next day, it could not have been easier. Although he is new to the car business, his knowledge and ability to answer questions is remarkable. He is the consummate professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Car Salesman Ever
I came in with several problems regarding my old lease, and Matthew Siman helped me make all those problems go away! He put me into another brand new lease, and the car had everything I wanted and more. If you need a new car, I would highly recommend Matthew. We worked together and I am so pleased with the outcome! Suburban Ford is a great dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so elated to see that Matt was able to help you about and provide you with a seamless experience. Thank you again for the great review and congratulations on your new Ford!
Highly Satified Customer
I came to turn my lease in an look at a new car. I had a preference but wasn’t sure if it was in my price range. My thoughts and concerns were taken seriously and into consideration. Michele and Sarah worked very hard to get me the exact car and I came to look at. I am extremely satisfied and will 10/10 be returning when it comes time for another car. Thank you again for the service and understanding you both provided me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your praise and kind comments about our team! We are glad to see that Sarah and Michele were able to help you out and get you into the car you wanted! Thanks again for the review!
OUTSTANDING experience!!
Rich Kramer is a great salesman! He went above and beyond to get us the best deal! The dealership is clean and beautiful, everyone is so friendly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kristy L, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!
1st Ford Lease (Kevin Miller)
I can't say enough great things about my experience with Kevin Miller and the team at Suburban Ford. This was my 1st Ford lease and they made a loyal customer out of me. The biggest thing when looking at potential vehicles to lease/purchase is trust and honesty. Kevin was fantastic and took the time to go through all of my options and helped me decide what was best given my situation. I'm already looking forward to my wife's lease being done so we can look at a new SUV! In the business of Metro Detroit car sales, I would strongly suggest giving Kevin a call as he's the best! Thanks Kevin and Suburban Ford!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
