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Suburban Ford of Sterling Heights

(3,286 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,286 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Outstanding Sales Team.

The sales team went above and beyond to help my wife and I find a car. Very nice and professional staff. I will be coming back for all my future cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Curt, we are so happy to read such a great review about Suburban Ford of Sterling Heights!

First time car buyer

Nathan was extremely helpful, direct and friendly. He made buying my first car from a dealer easy. Would recommend Nathan to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I will be back!!

Jim Belk was great to work with, he was very patient and detail oriented. I am very particular when it comes to purchasing a vehicle and Jim was able to deliver the truck I needed. I would highly recommend Jim to anyone shopping for a vehicle, especially if you want a salesman who is straight forward and doesn't use pushy sales tactics.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Deano, we are so happy to read such a great review about Suburban Ford of Sterling Heights!

New car

Matt was very professional and friendly. I would highly recommend him and suburban ford. I have had good service with this dealership and will return

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service

Kevin was a great salesman. He really went beyond the call of duty to make sure our expectations were exceeded. It also helped that Suburban had a great selection of vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nathan Wells-professional and polite

If you are looking for someone who understands every minute of your time is important, go see Nathan. He was able to let me apply for credit during my lunch then pick up my new vehicle the next day, it could not have been easier. Although he is new to the car business, his knowledge and ability to answer questions is remarkable. He is the consummate professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best Car Salesman Ever

I came in with several problems regarding my old lease, and Matthew Siman helped me make all those problems go away! He put me into another brand new lease, and the car had everything I wanted and more. If you need a new car, I would highly recommend Matthew. We worked together and I am so pleased with the outcome! Suburban Ford is a great dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're so elated to see that Matt was able to help you about and provide you with a seamless experience. Thank you again for the great review and congratulations on your new Ford!

Highly Satified Customer

I came to turn my lease in an look at a new car. I had a preference but wasn’t sure if it was in my price range. My thoughts and concerns were taken seriously and into consideration. Michele and Sarah worked very hard to get me the exact car and I came to look at. I am extremely satisfied and will 10/10 be returning when it comes time for another car. Thank you again for the service and understanding you both provided me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team! We are glad to see that Sarah and Michele were able to help you out and get you into the car you wanted! Thanks again for the review!

OUTSTANDING experience!!

Rich Kramer is a great salesman! He went above and beyond to get us the best deal! The dealership is clean and beautiful, everyone is so friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kristy L, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

1st Ford Lease (Kevin Miller)

I can't say enough great things about my experience with Kevin Miller and the team at Suburban Ford. This was my 1st Ford lease and they made a loyal customer out of me. The biggest thing when looking at potential vehicles to lease/purchase is trust and honesty. Kevin was fantastic and took the time to go through all of my options and helped me decide what was best given my situation. I'm already looking forward to my wife's lease being done so we can look at a new SUV! In the business of Metro Detroit car sales, I would strongly suggest giving Kevin a call as he's the best! Thanks Kevin and Suburban Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.