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Suburban Ford of Sterling Heights

(3,285 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Very professional sales person made the car buying...

Very professional sales person made the car buying experience fun for my boss his first brand new car he says about used thanks again joe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

The entire staff is awesome! Friendly, helpful, willing...

The entire staff is awesome! Friendly, helpful, willing to go the extra mile. The whole vibe of the place is positive and upbeat. Wish there was more than five stars to give them. Brandon Jijika was my salesman and he was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Found me a good deal on my 2015 F150 gave me a fair...

Found me a good deal on my 2015 F150 gave me a fair amount For my trade. And found the cheapest rate to finance. Lower than my own bank

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Ed, your wonderful feedback and rating mean a lot to us!

The service was great especially Megan’s I was...

The service was great especially Megan’s I was disappointed in a few things that I wasn’t warned about though. For example my car was purchased with an illegal level of window tint and I didn’t notice til it got dark out. And I have a broken tire pressure sensor that was not apparent on the test drive nor was I warned. Still way better than the last crooks who tried to sell me a car though

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Working with Alex was G-R-E-A-T!!! Smooth salesman!! Not...

Working with Alex was G-R-E-A-T!!! Smooth salesman!! Not pushy at all. We ran into a snag and he kept me updated until everything was ready to go!! The couple of mechanical issues were taken care of before we arrived. We came in and did paperwork with Marcus who had a great personality!!! I can't forget the awesome manager Brian who had great sense of humor!!! We left with a great Ford F-150 pick up truck, a full tank of gas and very satisfied with our pleasant experience!!! So, this weekend we're taking our new Ford F-150 up north to test her out!!! THANK YOU Alex and the entire Suburban Ford of Sterling Heights Team!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

The absolute worst person to talk to about car pricing...

The absolute worst person to talk to about car pricing issues . Argumentative and lacking any type of social skills whatsoever. Do yourself a favor and shop elsewhere

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We regret to hear that you are displeased with your recent experience with us.

2020 Explorer ST

My salesperson, Gigi, was friendly and efficient. He did everything he could to make my buying experience smooth and hassle free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Great customer service, everyone there is very friendly...

Great customer service, everyone there is very friendly and helpful. In particular, Jayson and Rachel were the two employees I worked with that gave me such an awesome experience. Thank you guys again for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Great customer service and attention to detail! Would...

Great customer service and attention to detail! Would highly suggest using Rachel for any new or used car purchase! She’s follows through on what she says.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Anthony, we are very happy to have provided you with such a positive experience!

Service, service, service! From the beginning of my...

Service, service, service! From the beginning of my buying journey with sales, to the purchasing of the vehicle, finance and negotiating, it was really the best experience that I have had purchasing a used vehicle hands down Great Job guys and gals It makes me Ford proud!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review Victor! It was a pleasure helping you with your purchase! Welcome to the Suburban Family!