Reviews
I needed a new vehicle and once again returned to
I needed a new vehicle and once again returned to Suburban Ford for my car buying experience. Laurie Moses has worked with me and my wife on too many cars to count and she came up with a winner again this time. Thanks Laurie!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. We hope you have a great day!
2023 Edge
Wonderful as always! Laurie is the best! We buy all our cars from Laurie!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mary, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Explorer
Love my new car! Norm is the best, and has amazing customer service.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Sam, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! We look forward to your next visit! Take care!
I appreciate the text messages giving me a status update
I appreciate the text messages giving me a status update on my car but have had a hard time speaking to an actual person when trying to call them.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your feedback. Please give us a call at (877) 999-7121 and we will do our best to make this better. We hope to hear from you soon.
Made an appointment with Parker over the phone.
Made an appointment with Parker over the phone. Service light came on and car dud not drive good. During the few days the car was in service Parker contacted me and provided the details. Because the car was a limited edition Mustang Shelby he made sure parking cones were put around the car nightly. When the car was finished he offered to drive it to my house. Both Suburban and Parker get a 5 star from me Thanks Ron L.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ron, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent dealership
Excellent customer service from start to finish. Highly recommend Bill Sommer and associates from Suburban Ford of Waterford.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alexis, thank you for taking the time to leave us your response to our staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Good service and very helpful.
Good service and very helpful. If someone wants to buy a car I would recommend this place
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Hello Kyron, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
Hi Kyron, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Suburban Ford repaired my vehicle and I pleased with the
Suburban Ford repaired my vehicle and I pleased with the repairs. The backup camera is now working correctly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
Excellent service and easy buying process!
Excellent service and easy buying process! I will be buying my next car from them!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Shireyas, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
The sales Consultant, George Anast, as always, was
The sales Consultant, George Anast, as always, was courteous, understanding and accommodating to my needs. The purchase of my leased vehicle went swiftly and smoothly.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Geo, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! If you have any further questions, please give us a call. We're always happy to help!
Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!