Reviews
I worked with Ryan Charles and he was very good during
I worked with Ryan Charles and he was very good during the entire process. Communicated very well, coordinated everything, was very detailed oriented, and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Garrett Golke was very helpful in quickly finding the
Garrett Golke was very helpful in quickly finding the Toyota Highlander that I wanted. He was very kind and patient and took the time to show me the features on this 2022 Toyota Highlander that I hadn’t had before. I am very pleased with my purchase. Thank you, Garrett!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Phyllis, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at Suburban Toyota of Troy.
very friendly, professional and timely.
very friendly, professional and timely. This was my first visit. The waiting area was very clean and qui
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Suburban Toyota of Troy.
I find these incessant emails from dealer rater
I find these incessant emails from dealer rater frustrating, but I had a good experience at this dealer. Why do I owe you a review simply for using this business? .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re sorry for the inconvenience, but we’re glad to hear you had a good experience with us. Thank you for choosing Suburban Toyota of Troy! We look forward to seeing you next time.
Everyone is friendly.
Everyone is friendly. It was easy to get an appointment and the person who made the appointment worked with my schedule. When I arrived and I was greeted and checked in quickly and the service was completed quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nastimac, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Suburban Toyota of Troy.
I was able to test drive multiple vehicles and quickly
I was able to test drive multiple vehicles and quickly lock in one of the incoming models. Everything was handled.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for the review. We are glad your time with us was a quick experience. We hope to see you again here at Suburban Toyota of Troy.
I received an excellent car maintenance service from the
I received an excellent car maintenance service from the Service Manager Mr. Damon Douglas, who was very attentive to my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Elena, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at Suburban Toyota of Troy.
Excellent service, quick repairs, never had to wait
Excellent service, quick repairs, never had to wait longer than promised. I will be back for most services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cook, We appreciate the review. We are glad your time with us was an excellent experience. We hope to see you again here at Suburban Toyota of Troy.
Service team was courteous and clear with their
Service team was courteous and clear with their communications. No surprises and let me know if there were any changes needed. Did not feel like I was trying to be upsold on services I didn't need at this time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Johnathan, Thank you for the review. We are glad your time with us was a transparent experience. We hope to see you again here at Suburban Toyota of Troy.
Very friendly and easy to do business with and they kept
Very friendly and easy to do business with and they kept in contact as I was waiting for my car to arrive
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tony, Thank you for the review. We are glad your time with us was an easy experience. We hope to see you again here at Suburban Toyota of Troy.
